Insurance Journal

"The use of technology is interwoven into the agency procedures and practices. It is more often the failure or lack of use of the technology that leads to the agency finding themselves in the unfortunate position of being unable to provide a strong defense against a[n] [errors and omissions] claim, "says Sabrena Sally, CPCU, senior vice president of commercial insurance with Westport Insurance Corporation, a subsidiary of Swiss Re, one of the largest writers of insurance agents' errors and omissions coverage.