When people buy insurance, they don't purchase with the assumption that they will suffer a loss. However, when accidents occur, the most important part of the insurance purchase becomes how effectively and promptly the insurer handles your clients' claims. This seminar will help you build consultative relationships with your clients, which helps you renew business and will increase your agency's profit. It will also assist you in building bridges with your claims personnel, even when coverage issues and substandard claims handling occurs

Participants of this webinar will:

• Understand the need to take a role in managing claims.
• Determine when claims need intervention.
• Learn how to best approach problem claims and adjusters.
• Discuss potential E&O exposures when handling claim interventions.
• Improve agency financial results and increase customer satisfaction and client retention