Addressing behavior and performance issues with your employees can be an intimidating process. Often the anxiety around finding the right words to communicate your message or handling the frequent emotional reactions from the employee is enough to make these conversations to avoid. The reality, of course, is that avoidance only allows the situation to deteriorate. The ability to effectively prepare for and conduct a productive counseling session is an essential skill for any leader in today's workplace.

In this webinar, we will provide you with useful strategies and tools that you can immediately implement to help increase your comfort and confidence when conducting a difficult conversation.

Participants in this webinar will learn how to:

• Effectively prepare for any counseling conversation
• Provide feedback in a way that minimizes triggering defenses
• Address embarrassing or sensitive issues
• Handle the most common emotional responses
• Avoid mistakes that are sure to sabotage success