Insurance Journal's Academy of Insurance
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Learn how to keep your best clients for life and to develop satisfied, long-term clients who are fiercely loyal to your agency.
Certainly every agency wants to keep their best clients for life (exceed their client’s service expectation.) This has to be true! If it’s not true, why do agency owners and producers make such a big deal about customer service when working to win a new client?
Assuming you want satisfied and long-term clients who are fiercely loyal to your agency – do you know how to accomplish it? If you know the answers to the following questions, you have a head start; if you can’t, the end result could be unhappy clients at best and lost clients at worse:
To your client, good surprises are wonderful and “bad” surprises are fatal. Learn how to create wonderful surprises and prevent bad surprises.
Participants in this webinar will learn: