Addressing behavior and performance issues with your employees can be an intimidating process. Often, the anxiety around finding the right words to communicate your message or the fear of having to handle the frequent emotional reactions from the employee is enough to make these conversations those you work to avoid. The reality, of course, is that avoidance only allows the situation to deteriorate. The ability to effectively prepare for and conduct a productive counseling session will help you to find the courage and confidence to say what you need to say, even if it's unpleasant to do so.  

In this webinar, we will provide you with useful strategies and tools that you can immediately implement to help increase your comfort and confidence when conducting a difficult conversation. 

Participants will learn how to: 

• Effectively prepare for any counseling conversation
• Provide feedback in a way that minimizes triggering defenses
• Address embarrassing or sensitive issues
• Handle the most common emotional responses
• Avoid mistakes that are sure to sabotage success