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Why Producers and CSRs Quit: How to Avoid Employee Turnover

Why Producers and CSR's Quit

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Quick Overview

This course looks at the foundational reasons why two critical positions for most agencies, producers and account managers, are susceptible to turnover.

$129.00

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Duration 1 hour
Location Online Webinar
Formats On-Demand
Instructor Mary NewgardMary Newgard

There are a few issues within the insurance industry where all agencies are in the same boat. Regardless of size, location or product discipline the issue of employee retention is an ongoing discussion if not at times a major crisis. To begin analyzing why employees leave one company for another you have to start with self-reflection. There are extreme ways to analyze a resignation such as "Why did this employee reject us?" and "What was so horrible about our company?" to the more mild mannered "What could I have done better to keep this person?" Without looking in the mirror you might just hire a new employee into the same old problem and then the cycle of poor retention begins.

This course looks at the foundational reasons why two critical positions for most agencies, producers and account managers, are susceptible to turnover.

Participants of this webinar can expect to take away:

  • Strategies to help identify which employees who are most susceptible to resigning
  • Lightning rod "mistakes" that immediately create an environment of employee dissatisfaction (i.e. company actions that trigger people to start a job search)
  • Ways executive leaders can be more effective managers. Being in tune with your employees helps work ahead of the curve to combat retention issues
  • Handling counteroffers
$129.00
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