No, it's not just another ethics class. We are talking a bit of operations, a pinch of procedures and a dollop of production. But given that broad palette, we now hear you thinking "only 10?" Agreed, but in our limited time we are going to stick to the biggies. We narrowed the list with such criteria as "most damaging, "most frequent", "biggest bang for the buck", and "no, not everything has to do with certificates." Recommended solutions were similarly chosen. If you've even wanted to turn potential E&O from mere CYA to ROI - or simply wish you could turn everyday chaos into potential growth, this session is for you.

Participants in this webinar will:

• Which agency procedures consistently cause the most trouble
• What common management misstep leads to the most dysfunction in staff relationships
• The one most consistently overlooked source for agency growth (and it's not hiring another producer)
• One key measure of agency efficiency few principals can quote (try to imagine a major league baseball player who can't tell you his career batting average off the top of his head)
• The most common error made in applying coverage knowledge to client needs