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Claims Stories: From our Customers Perception

Claims Stories: From our Customers Perception

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Quick Overview

Can property insurers learn more about loss if claims are examined from the customer's perception?

$129.00

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Duration 1 hour
Location Online Webinar
Formats On-Demand
Instructor Trent MasseyTrent Massey

Can property insurers learn more about the loss adjustment process when claims are examined from the customer's perception? This session presents the "claim stories" of three families who suffered through the tornadoes which struck Joplin, MO and Tuscaloosa, AL in 2011. Their narrated stories provide an emotional and inspirational story about recovery and offer insights and fresh ideas on improving future catastrophe claims experience. This session rewards the audience with key service take-aways and ends with a challenge question for the insurance industry.

Participants of this webinar:

  • Identify, from the customer's viewpoint, the greatest challenges are after a large catastrophe.
  • Review how timely communication and information impacts a customer's ability to recover sooner.
  • Understand how a customer's perception is very important as they evaluate their service received.
  • Consider a critical question posed by insurance customers: Should a large catastrophe matter in terms of expecting quality service from their insurer?
$129.00
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