Technology is everywhere and sometimes technology is suggested as the cure for everything. But, can technology fix all problems? Or, is the industry forgetting one of the most important aspects in claims processing - the human component?

This webinar asks the question "has the industry's apparent push for technology above other prorities made technology a gimmick?" In addition, this thought provoking webinar will cite examples of property claim failures and will help remind claim adjusters and managers that it is the balance of both technology and developing a strong claim staff that are the keys to successful claim handling.

Participants in this webinar will learn:

• What recent audit results of property claim files reveal about technology's weakness
• How technology is potentially dumbing down adjusters and putting more of the claim load (and profits) on outside vendors
• What important tasks technology cannot do for property adjusters and managers
• How technology can leave people behind, including customers and employees