If you've ever ignored an issue in the workplace or stopped short of telling someone the truth about their performance because you felt uncomfortable giving them feedback, then this webinar is for you. Poor performers can drain your productivity and sap energy from your team, and they need to be dealt with directly. But even knowing this, many managers confess that they still avoid having the tough conversation. Often concerns over handling strong emotions, dealing with defenses and concern over damaging relationships get in the way of providing direct and timely feedback. Unfortunately, this only allows the problems to linger or even escalate.

In this webinar we will provide you with tools and strategies that you can immediately implement to assist you in effectively tackling those tough conversations in your workplace.

Participants in this webinar will learn how to:

• Use language that helps minimize defensiveness
• Deliver effective and direct feedback
• Address sensitive or embarrassing situations
• Respond to emotions during a conversation
• Ensure your feedback has the impact you desire