The Digital Race:  Risk-Averse Transformation Requires Strategy, Vision and Urgency

The race to create the optimum customer experience with digital technology is neither straight nor smooth. The fact is, the speed of change is outstripping the ability of agents and insurers to adapt while customer demands and new challenges in artificial intelligence, security and data-sharing require immediate attention.  This critical presentation details the new threats and the risks of inaction, outlines a practical and risk-averse approach, and lays out the huge changes coming in customer-facing tools.