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Comprehensive Twelve-part Webinar Series
The "When Words Collide" book represents my 30+ years of experience in assisting agents get denied claims paid at a success rate in excess of 90%.
In this webinar series, I will reveal exactly how I've done this by addressing various principles and practices illustrated by dozens of real-life claims.
The Academy of Insurance is thrilled to have partnered with Bill to present this monthly series.
He is going to walk you through his time-tested method of helping people understand their insurance policies - AND helping them to get their claims paid - AND to understand clearly why a claim might be legitimately denied.
Insurance policies are complicated. Further complicating life is the simple truth that two people can read the same document and interpret it differently (sometimes very differently.)
You get to hear from Bill monthly all year and by the end of the year, you'll be a better insurance professional.
Here's the outline:
We'll meet monthly on a live webinar with Bill. He'll unload a wealth of knowledge.
Each session will include time for Q&A. This alone is worth the price of admission.
A couple days later you'll get the recordings of the session that you can review anytime and as often as you like.
#1 You can sign up for each session individually at $99 each. That's a value of $1,188.
Find the individual sessions list below.
#2 You can purchase the whole package today for $397.
You'll have access to each month's live training, plus the recordings to look back on anytime you need it.
#3 You can become an Academy member for $279 and get access to this and the rest of the Academy's catalog, too.
Have you decided your whole team needs this? Email Patrick and we'll give you a reasonable discount.
Here's a look at what you're going to get. (I wasn't kidding when I told you Bill was going to unload a wealth of knowledge!)
This introductory webinar provides a complete overview of the principles, processes, and procedures for successfully resolving coverage and claims disputes. Learn why claims are denied, two essential ways to deal with claims disputes, insurance policy interpretation doctrines, legal and contractual principles that can be used outside the courtroom to resolve disputes without litigation, and a 4-step process for claims resolution.
Learning Objectives:
This webinar, using multiple real-life claims examples, examines the four principal reasons claims are denied, ranging from 'cranial inversion' to legitimate differences of opinion, and how to explain to other parties why there is or isn't coverage and convince them that your interpretation is the 'correct' one.
Learning Objectives:
This webinar introduces the two most productive means of contending with claims disputes –avoidance (via prevention) and resolution (via advocacy).
Learning Objectives:
This webinar focuses on the details of the means of avoiding/preventing claims disputes, from policy form drafting to exposure analysis and the insuring process, based on the 3 primary sources of coverage gaps.
Learning Objectives:
This webinar lays the foundation for the remaining seven webinars in the series by introducing five (5) knowledge and skills areas that govern the resolution of coverage and claims denials, including enumerating a 4-step process for reversing claims denials and advocating on behalf of insureds.
Learning Objectives:
This webinar bridges avoidance and advocacy by enumerating statutory and good faith principles for claim declination and reservation of rights letters, including the citation of unfair claims settlement practices.
Learning Objectives:
This webinar addresses Step 1 of the 4-step claims resolution process and stresses the importance, whatever your role in the insuring process (underwriter, agent, adjuster, etc.), in reading and comprehending the policy form(s) in dispute.
Learning Objectives:
This webinar addresses Step 2 of the 4-step claims resolution process and reviews a dozen policy interpretation doctrines that govern coverage perceptions and interpretations and lay the foundation for the specific legal and contractual principles used in Step 3 to document coverage interpretations.
Learning Objectives:
This webinar introduces a 3-part segment of legal and contractual principles often used by attorneys to resolve contract disputes that can also be used by agents and others without resorting to litigation. Included are policy language intent, the insured's reasonable expectations for coverage, and the parol evidence rule vs. the use of extrinsic evidence to determine intent and expectations.
Learning Objectives:
This webinar, using multiple real-life claims examples, examines the four principal reasons claims are denied, ranging from 'cranial inversion' to legitimate differences of opinion, and how to explain to other parties why there is or isn't coverage and convince them that your interpretation is the 'correct' one.
Learning Objectives:
This webinar explains the mother of all claim denials – ambiguity – and the difference between semantic and syntactic ambiguity, stressing the importance of two little known legal doctrines, nositur a sociis and ejusdem generis.
Learning Objectives:
This webinar explains HOW you convince the adjuster that a claim is covered, examining the balance between the role of policy language and the role of logic and reason, then wrapping up the entire series by returning to the original webinar which identified the two fundamental premises of claims resolution.
Learning Objectives:
Don't forget! You have our promise that if you're not 100% thrilled with this series, we'll give your money back to you. No hoops to jump through. No forms to fill out. Just let us know and we'll get you a refund immediately.
With all that you get, you also get our promise that we want to make you happy.