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One question that looms large on the minds of the insureds after the house is damaged is where am I going to sleep tonight? The claim adjuster asks a similar question, what expenses are we going to pay for this insured's additional living expenses? J...
No one said that insurance was easy. This is especially true when you deal with commercial trucking risks and the special legal and insurance requirements that they have. Join us as Michael Gay brings this session to help us to navigate the sharp cur...
Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay ...
Legacy is a complicated word lately. Traditionally legacy refers to the life remembered by others. It's what is left behind when a person moves on. Join us as author Chris Cline brings this fast-paced session about how to control one's legacy. He wil...
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Patrick is the Director of Insurance Journal’s Academy of Insurance. As an insurance learning professional, he is passionate about taking the complicated and making it accessible for everyone, especially the insurance community.
He started his insurance career as a commercial underwriter for an MGA that wrote fire departments, ambulance companies, home medical equipment dealers, and other niche markets. It was there that he also started his journey in insurance education by designing and implementing a new underwriter training program.
From there, he moved to one of the largest Florida-based property insurers to become an underwriter trainer. While there, his role expanded beyond classroom and online training to become a learning consultant. He spent time with his customers to determine their learning needs and develop a plan to meet those needs.
Patrick is a prior President of SITE, the Society of Insurance Trainers and Educators.
Patrick has earned several industry designations:
Kathy Ryan, SPHR, is an award-winning author and owner of Pinnacle Coaching Group, LLC. Over the last 30 years, Kathy has influenced thousands of people in the business and non-profit sectors through her coaching, consulting, speaking and on-site training. Her expertise covers a wide range of subjects including leadership, communication, human resources management, team dynamics, and performance management.
Kathy earned her B.A. degree in psychology and history from Dickinson College in Carlisle, Pennsylvania and has been awarded a lifetime certification as a Senior Professional in Human Resources (SPHR) from the Society for Human Resources Management. She has experience working with diverse industries including insurance, hospitality and entertainment. She is certified in the use of the Myer-Briggs Type Assessment (MBTI), as well as a number of other assessments and tools to support development.
Kathy is author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which won a Royal Palm Literary Award from the Florida Writers Association. Her interactive training program based on the book has helped thousands of managers to improve their coaching skills and drive performance. Her articles on leadership and other personal development topics have been published in numerous magazines including the Insurance Journal. You can follow Kathy’s blog, Inspired Leadership, at www.CoachKathyRyan.com .
Frederick J. Fisher, J.D. is currently the President of Fisher Consulting Group, Inc. and was the Founder of E.L.M. Insurance Brokers, a Wholesale & MGA facility specializing in Professional Liability and Specialty Line risks. He is a Member of the Editorial Board for Agents of America; a Faculty Member of the Claims College, and Member of the Executive Council, School of Professional Lines sponsored by the Claims & Litigation Management Association and Instructor for the Academy of Insurance.
Since his career began, Mr. Fisher focused on one vision: providing financial security to the client. The result was a successful 40-year career in Specialty Lines Insurance. In 1975, Mr. Fisher began his career on the service side, as an Independent E&O claims adjuster. In 1982, he bought the Company, continued with claims, while expanding the firm’s services to include qualitative claim auditing, risk management & loss control services, and acting as a TPA. In only 4 years, the annual billings increased by 400%. His claim auditing techniques and recommendations resulted in substantial client savings (including the SCRTD now known as the Los Angles MTA). Many Insurers and self-insureds adopted not only the performance standards raised in the audits but adopted his recommended Attorney Management Guidelines as a base, which are still in use today by many major insurers.
In 1995, he formed what is now known as ELM insurance Brokers, a firm that has acted as an MGA and Wholesale Broker of Professional Liability Insurance and Specialty Lines. From nothing, the firm grew rapidly to a $30 Million dollar facility when sold in 2008. He has lectured extensively on professional liability issues since 1978 and authored over 64 articles in trade journals and periodicals. He is the author of BROKER BEWARE, Selling Real Estate within the Law. He designed a program to conduct on-site pre-underwriting risk management assessments of a clients' professional liability exposures. In 1993, he was elected to the Professional Liability Underwriting Society (PLUS) Board of Trustees. After serving in all Officer capacities, he was elected President in 1997. He remains a Special Materials Expert for several RPLU courses and is the Senior Technical Advisor for The Professional Liability Manual, first published by the International Risk Management Institute in 1990. He has taught over 100 CE classes and lectures. He testifies regularly as an expert witness in cases dealing with the duties and obligations of professionals as well as on coverage and claims-made issues.
Nancy Germond is the Executive Director, Risk Management and Education, for the Independent Insurance Agents & Brokers of America, the “Big I.” She is located in Phoenix, Arizona. With almost four decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, and white papers and has consulted and presented to public-sector and private-sector insurance organizations. She is a licensed P&C agent and adjuster.
A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. Nancy holds a B.A. in Communication from Mills College and a Master’s degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.
Chris Burand is the Owner/Founder of Burand & Associates, LLC. Chris is the only insurance agency consultant with an Institute of Business Appraiser’s Certified Business Appraiser Accreditation and one of the very few who are certified by the two largest E&O carriers to provide audits for agencies. With more than 35 years of experience in the insurance industry, Chris is acknowledged as a leading consultant and is a nationally recognized speaker and author. His broad experience and wealth of knowledge have enabled him to work with hundreds of agencies, taking great care to learn the client’s goals and understand their needs while developing a solution for their specific situation.
Chris combines education, experience, and knowledge from multiple perspectives at proven levels that few other consultants or educators can provide. This enables Chris to provide holistic solutions. Chris’s services help agencies, individuals, and carriers identify strengths and opportunities, optimize productivity and profits, implement real-world strategies, leverage resources, and develop realistic plans of action in order to maximize profitable growth.
Chris established Burand & Associates in 1992 (originally known as Growth Planning). As a consultant, Chris has consulted with hundreds of agencies and many major insurance carriers. He built and now facilitates two insurance agency networking associations. He is also a featured speaker across the continent. To date, he has presented more than 400 seminars and educational programs, and his articles have also been published more than 500 times. He is a monthly columnist for The Insurance Journal, a past columnist for American Agent & Broker for eleven years, and his articles have appeared in Rough Notes, The National Underwriter, A.M. Best, many regional insurance publications, and many other trade publications. He also publishes Burand’s Insurance Agency Adviser for independent insurance agents.
Areas of Expertise
Insurance Agency Appraisals: Chris Burand’s professional services include appraisals for Acquisitions and Sales, Buy/Sell Agreements, Mergers, Dissolutions, and Perpetuation Planning.
Contingency Contract Analysis: Contingency contracts offer opportunities to increase compensation through negotiations and strategically placing business. Chris Burand’s Contingency Contract Analysis® service provides the information agents need to take advantage of those opportunities.
Note: Chris Burand and Burand & Associates, LLC are advocates of agencies which constructively manage and improve their contingency contracts by learning how to negotiate and use their contingency contracts more effectively. We maintain that agents can achieve considerably better results without ever taking actions that are detrimental or disadvantageous to the insureds. We have never and would not ever recommend that an agent and/or agency implement a policy of, or otherwise advocate, increasing its contingency income ahead of the insureds’ interests.
PEP® (Productivity Enhancement): Chris’s innovative statistical algorithm method for identifying procedural consistency, compliance, activity cost, and opportunity cost savings.
Carrier MD® Stability Analysis: A unique analytical method for creating opportunities to learn negotiating points and insurance carrier stability from an agency’s perspective.
Producer Compensation Plans: Chris Burand develops plans that increase profits and motivate producers.
Chris Christian stumbled into insurance in 1985 as a temporary employee at GAF Insurance Services, a bank-affiliated insurance agency in San Diego. After six years with GAF, Chris moved to the carrier side, opening the San Diego branch office of RLI Corp, an underwriter of specialty lines of insurance. The San Diego office was dedicated to Directors and Officers Liability coverage, and was the launching pad for Chris’s specialization in professional liability.
Chris left RLI in 1997 to establish her own underwriting facility at London American General Agency and branched out thereafter into professional liability broking.
Chris joined U.S. Risk in November of 2005 and six months later relocated herself, her significant other, and 26 animals to Tennessee, where she continues her pursuit of the art and science of professional liability broking, and contributes to the industry as a frequent speaker, author and association participant.
Rita Hollada is the Vice-President of The Insurance Professionals, Inc., a consulting and professional education group. She is an honors graduate of Virginia Tech in Blacksburg, Virginia and began her professional career in human resources management before entering the insurance industry in 1979 when she and her husband started an agency from scratch. She remains a licensed agent and broker.
Rita earned the designation of Accredited Advisor in Insurance in 1983, followed by the designations of Chartered Property Casualty Underwriter in 1987 and Certified Insurance Counselor in 1988. In 1997, she was awarded PIA National's Presidential Award for her work with flood insurance and natural disaster legislation. She received the CPIA designation in 1998 after assisting that organization with the development of its Saleswise Success Seminars.
Rita remains an active member of the insurance industry, representing PIA National on several committees. She is also a contributor to numerous magazines and professional journals. Rita wrote a regular column on flood insurance issues for the Professional Agent Magazine for several years. She currently serves on the Flood Insurance Producers National Committee where she served as Chairman for two years. She also has served on the board of the Natural Disaster Coalition.
In addition to the insurance industry, Rita has been invited to speak on effective communication and customer service to many diverse groups. She is a member of the National Faculty of the CIC program as well as an instructor for other National Alliance programs. She designs and instructs special topic courses for insurance companies, agencies, industry associations and local community colleges and often works as a consultant with agencies on agency management issues.
Ladda Love Hawkins holds multiple insurance licenses, including Texas general agent (life/health and property-casualty), risk manager, and all-lines adjuster. She enjoys building initiatives to assist new venture trucking professionals to better understand the connectivity of the US domestic trucking industry. She is active on a variety of social media platforms and is a certified Meta digital marketing and community engagement specialist. Prior to her role at Lovejoy, Ms. Hawkins was a virtual special education teacher and facilitator for 4 years. She attributes her success in effectively communicating with others virtually to this experience.
Chantal M. Roberts, CPCU, AIC, RPA is dedicated to providing trustworthy, valuable assistance in order to give her clients a clear understanding of claims standards and practices. She has over 20 years’ experience as an adjuster. As an expert witness, she strives to turn this complex topic into an easy-to-understand concept.
Chantal’s background also includes educating claims departments and overseeing adjuster training. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners) and three CPCU Society chapter meetings. She routinely speaks at universities and at continuing legal education credit events discussing claim handling practices, standards, and procedures. She’s published 12 articles in national insurance journals. Her first book, The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling, was released in July 2021.
Bill Whitley is a nationally recognized speaker, author and researcher who specializes in helping insurance professionals attract more clients, close more sales and deepen client relationships. Many of his unique sales and customer loyalty concepts are derived from Bill's personal experience as a top-echelon sales executive who achieved and maintained an 80% presentation-to-close ratio.
In 1989, Bill leveraged his dramatic sales success by forming The Whitley Group, a multi-media sales presentation design & production company whose focus was creating sales improvement programs for clients such as IBM, Apple Computer, EDS and AT&T.
Today, with Bill's reseach based approach, he reveals the sales messages the Top Producers use to: Attract more clients.... Communicate the essence of their value... and Create lifelong relationships.
In addition to his work as a sales messaging consultant and keynote speaker, Bill is the author of two books that capsulize and reinforce the unique sales training principles he presents in his seminars, workshops and webinars:
Eight Secrets of the Top-Performing Agents outlines the questions, comments examples and conversations used by top-producing insurance agents to position themselves as advisors, communicate their value more effectively and make everyday risk simple, visual and easy to understand. Uncovered by Bill at the request of several large insruance companies, these effective sales principles form the basis of Bill's popular seminar of the same name. More than 4,000 insurance agents have attended his Eight Secrets seminars and used what they learned to attract more clients, close more sales and create deeper client relationships.
Art of the Rainmaker offers insightful guidance on how to create effective client attraction stories, position yourself as a trusted advisor and much more. As detailed in this book, Bill's refreshing sales tactics show readers how to: Discover & communicate the essence of your organization's value to naturally attract more new clients... Eliminate the stress of "doing sales" the old-fashioned way... Close more sales through effective story-telling... and much more.
Bill and his wife, LeeAnne, have been married 25 years and live with their three children in Charlotte, North Carolina. Reach bill by email (email@example.com) or phone (704-996-2800).
Crystal is an insurance lawyer who is passionate about elevating the expertise of lawyers and insurance professionals on the ever-changing issues in our industry. Crystal is the owner of Clarity Education and Consulting, LLC where she creates meaningful educational experiences for insurance agents, lawyers, and claims professionals. Crystal also works in the Claims Department at a mutual insurance carrier. Crystal is responsible for supervising first and third party property litigation for the carrier and its insureds. She also works directly with claims professionals to find the best solution to avoid litigation and with the underwriting department to develop and update coverage forms.
Crystal earned her juris doctorate in 2007 from the University of Wisconsin Law School (magna cum laude, Order of the Coif). She earned her Certified Property Casualty Underwriter designation in 2017.
Precious Norman-Walton is the President of Lovejoy Risk Management Corp, out of Dallas, TX. With over 15 years of insurance industry experience, she has served in Personal Lines Claims, Commerical Underwriting, and Agency Management.
Prior to her current role, Precious was Vice President of Account Management for Insureon, Vice President of Agency Operations of Lucky Truck, and Chief Operating Officer for Diamond National Insurance Advisors. She has also served as the President of the Dallas Chapter CPCU Society in 2020.
Precious Norman-Walton holds active licenses as a Risk Manager, Property & Casualty Agent, Life & Health Agent, and All Lines Adjuster, as we as six insurance designations and is a SHRM Certified Professional in Human Resources.
Richard is an insurance industry veteran, serving in various roles over over 30 years. He started his career as a Casualty Underwriter and has held roles including Underwriting Specialist, Senior Alternative Risk Underwriter, and AVP of Underwriting. He is currently the Co-Founder of Underwriter's Resource, LLC, where he is a CE instructor in several states west of the Mississippi.
He speaks for wholesale brokers, presents for the CPCU society, and is a guest speaker at Glendale Community College in Glendale, AZ.
Terry has been in the insurance industry since 1979. In an attempt to enjoy a little slower paced life he has joined the Correll Insurance Group of agencies as the President of Coastal Plains Insurance, LLC (CPI) and South East Coastal Underwriters (SECU) in beautiful Hilton Head Island, South Carolina. Terry is part owner and responsible for the day to day operations of CPI and SECU.
Prior to Terry's joining CPI he was owner and CEO of Florida Insurance Educators , Inc. which is an insurance education and consulting firm that in conjunction with Florida Insurance School worked with state and national organizations provides a variety of educational courses and consulting services.
Terry continues to accept national speaking engagements and writes technical articles for a variety of state and national insurance publications. In his spare time Terry is also recognized by Federal and State courts as an expert on insurance coverages and serves as an expert witness.
Terry began his career in 1979 in Florida. The majority of this time was spent as the principal of an independent insurance agency in Florida where he specialized in a variety of Professional Liability programs as well as designing several specialty programs serving the Construction industry.
Terry has also worked with the Florida Department of Insurance where he was the Administrator of Agents Licensing. His primary responsibilities included the approving individuals for agent licensing and supervision the writing of all state insurance examinations. During this time he also represented the state of Florida on the National Test Development Committee which sets standards for agents licensing examinations.
Currently, Terry holds a Certified Insurance Counselor (CIC) designation and is a National Faculty Member of the Society. In addition, he serves as the Educational Consultant in the States of North Carolina. Terry also holds a Chartered Property and Casualty Underwriting (CPCU) and Construction Risk and Insurance Specialist CRIS) professional designations.
Larry is the founder of Andros Risk Services, an independent insurance consulting firm which performs a variety of services, including expert witness work, policy drafting, training on professional lines insurance products for brokers and underwriters, claims advocacy, reinsurance and insurance audits, due diligence reviews and program analysis for insureds. He is also the Dean of the Claims and Litigation Management Alliance's (www.theCLM.org) School of Professional Lines Claims.
Larry began his insurance career as an attorney with law firms in New York and Boston before moving into professional lines underwriting management. He has held senior underwriting executive positions at AIG/National Union and ACE and was a broker at Marsh in San Francisco and was a managing director and head of the Marsh FINPRO Financial Institutions National Sales Practice in New York. Larry was the president and chief marketing officer of Professional Indemnity Agency, an underwriting subsidiary of Houston Casualty before founding Andros Risk Services.
Larry is the author of the book "Claims Made & Reported: A Journey Through D&O, E&O and Other Professional Lines of Insurance," which was published in 2008 (Soho Publishing: New York, 376 pages). Warren Buffet said of the book: "I enjoyed it thoroughly. I hope our insurance managers got copies as I know they would enjoy it as I did. It deserves accolades." In November of 2011 the book was translated into Japanese and published in Japan. Larry’s next insurance book, “D&O 101: Understanding Directors and Officers Liability Insurance – A Holistic Approach,” was published by Wells Media Group, Inc. in July 2014. Of that book Warren Buffett said “Congratulations on another terrific book.”
Larry is a cum laude graduate of both Villanova University and Boston College Law School.
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