Learn the skills you need to succeed in the insurance industry with hours of content from experts in the field.Join The Academy Today
New Courses Added Monthly
Explore the latest and greatest from The Academy of Insurance.
Christopher J. Boggs
Christopher J. Boggs
Ready to start learning?
Join us during our live and interactive webinars. Purchase an individual webinar or become a member.
Whenever there is confusion, miscommunication, or misunderstanding, there is the chance that a claim goes from amicably settled to confrontational and litigated. Join us as Terry Tadlock walks us through a series of commercial property claims that we...
This is a special Academy Event in 12 parts. Welcome to part 4! Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide". In this session, he details strategies ...
Have you ever wondered why a claim that seemed clearly covered was denied? Have you ever tried to convince someone that your reading of the policy was correct? Have you ever tried to help someone to get a claim covered when the adjuster denied cove...
A Work Comp Group Captive might sound like a great idea to your customer, but will it work? Will that be a good fit for them? Join us as Frank Pannachio helps us wade through the marketing to get to the truth.
Memberships for individuals to 1000+ Organizations. Prefer to talk to someone over the phone? Give us a ring at 800.897.9965 x166
For teams and companies
We have licensing options ranging from individual courses to our entire library. For more information contact us at email@example.com
*Click on an instructor's headshot to view their bio.
Patrick is the Director of Insurance Journal’s Academy of Insurance. As such, he sees himself as the Senior Brand Promoter of the Academy. His goal is to help the industry to see the Academy the way he sees it, as a valued partner in the training and development of insurance professionals.
He started his insurance career as a commercial underwriter for an MGA that wrote fire departments, ambulance companies, home medical equipment dealers, and other niche markets. It was there that he also started his journey in insurance education. He designed and implemented a new underwriter training program.
From there, he moved to one of the largest Florida-based property insurers to become an underwriter trainer. While there, his role expanded beyond classroom and online training to become a learning consultant. He spent time with his customers to determine their learning needs and develop a plan to meet those needs.
Patrick has earned several industry designations:
When he’s not working, he loves to spend time with his family, traveling with his beloved and guiding their adult sons through adulthood.
Kathy Ryan, SPHR, is an award-winning author and owner of Pinnacle Coaching Group, LLC. Over the last 30 years, Kathy has influenced thousands of people in the business and non-profit sectors through her coaching, consulting, speaking and on-site training. Her expertise covers a wide range of subjects including leadership, communication, human resources management, team dynamics, and performance management.
Kathy earned her B.A. degree in psychology and history from Dickinson College in Carlisle, Pennsylvania and has been awarded a lifetime certification as a Senior Professional in Human Resources (SPHR) from the Society for Human Resources Management. She has experience working with diverse industries including insurance, hospitality and entertainment. She is certified in the use of the Myer-Briggs Type Assessment (MBTI), as well as a number of other assessments and tools to support development.
Kathy is author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which won a Royal Palm Literary Award from the Florida Writers Association. Her interactive training program based on the book has helped thousands of managers to improve their coaching skills and drive performance. Her articles on leadership and other personal development topics have been published in numerous magazines including the Insurance Journal. You can follow Kathy’s blog, Inspired Leadership, at www.CoachKathyRyan.com .
Frederick J. Fisher, J.D. is currently the President of Fisher Consulting Group, Inc. and was the Founder of E.L.M. Insurance Brokers, a Wholesale & MGA facility specializing in Professional Liability and Specialty Line risks. He is a Member of the Editorial Board for Agents of America; a Faculty Member of the Claims College, and Member of the Executive Council, School of Professional Lines sponsored by the Claims & Litigation Management Association and course designer and webinar Instructor for the Academy of Insurance (sponsored by the Insurance Journal).
Since his career began, Mr. Fisher focused on one vision: providing financial security to the client. The result was a successful 40 year career in Specialty Lines Insurance. In 1975, Mr. Fisher began his career on the service side, as an Independent E&O claims adjuster. In 1982, he bought the Company, continued with claims, while expanding the firm’s services to include qualitative claim auditing, risk management & loss control services, and acting as a TPA. In only 4 years, the annual billings increased by 400%. His claim auditing techniques and recommendations resulted in substantial client savings (including the SCRTD now known as the Los Angles MTA). Many Insurers and self-insured’s adopted not only the performance standards raised in the audits, but adopted his recommended Attorney Management Guidelines as a base, which are still in use today by many major insurers.
In 1995, he formed what is now known as ELM insurance Brokers, a firm that has acted as an MGA and Wholesale Broker of Professional Liability Insurance and Specialty Lines. From nothing, the firm grew rapidly to a $30 Million dollar facility when sold in 2008. He has lectured extensively on professional liability issues since 1978, and authored over 64 articles in trade journals and periodicals. He is the author of BROKER BEWARE, Selling Real Estate within the Law. He designed a program to conduct on site pre-underwriting risk management assessments of a clients' professional liability exposures. In 1993, he was elected to the Professional Liability Underwriting Society (PLUS) Board of Trustees. After serving in all Officer capacities, he was elected President in 1997. He remains a Special Materials Expert for several RPLU courses and is the Senior Technical Advisor for The Professional Liability Manual, first published by the International Risk Management Institute in 1990. He has taught over 100 CE classes and lectures. He testifies regularly as an expert witness in cases dealing with the duties and obligations of professionals as well as on coverage and claims-made issues.
Mr. Fisher can be reached at 310/413-6200, Emailfirstname.lastname@example.org
Nancy Germond is the President of Insurance Writer, a consulting firm located in Phoenix, Arizona. With more than three decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, white papers and has consulted and presented to both public sector and private sector insurance organizations.
A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. In 1997 she founded Insurance Writer to assist insurance organizations to better manage their employment-related issues and to better penetrate the competitive insurance marketplace. Nancy holds a B.A. in Communication from Mills College and a Masters degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.
Chris Burand is president and owner of Burand & Associates, LLC, a management consulting firm specializing in the property-casualty insurance industry. Chris is recognized as a leading consultant for agency valuations, increasing profits, and producer compensation plans. His services include: Agency valuations/due diligence, producer compensation plans, expert witness services, E&O carrier approved E&O procedure reviews, and agency operation enhancement reviews. He also provides the acclaimed Contingency Contract Analysis® service and has the largest database and knowledge of contingency contracts in the insurance industry.
Chris has more than twenty-five years’ experience. He brings his broad experience and wealth of knowledge into every agency. He is a featured speaker across the continent at more than 300 conventions and educational programs. He writes a monthly article for the Insurance Journal. Prior, he wrote a monthly column for American Agent & Broker for 11 years. His articles have been published more than 250 times and have been published by Rough Notes, The National Underwriter, A.M. Best, and approximately a dozen regional insurance publications. He also publishes Burand’s Insurance Agency Adviser for independent insurance agents.
Chris holds a Bachelor's Degree in Business with emphasis in Finance from the University of Colorado and a MBA from the University of Denver. He is a member of the Institute of Business Appraisers, NACVA, a Department Head for IIABA's Virtual University, a contributing consultant for IMMS, and a volunteer counselor for the Small Business Administration's SCORE program.
Areas of Expertise:
Chris Christian stumbled into insurance in 1985 as a temporary employee at GAF Insurance Services, a bank-affiliated insurance agency in San Diego. After six years with GAF, Chris moved to the carrier side, opening the San Diego branch office of RLI Corp, an underwriter of specialty lines of insurance. The San Diego office was dedicated to Directors and Officers Liability coverage, and was the launching pad for Chris’s specialization in professional liability.
Chris left RLI in 1997 to establish her own underwriting facility at London American General Agency and branched out thereafter into professional liability broking.
Chris joined U.S. Risk in November of 2005 and six months later relocated herself, her significant other, and 26 animals to Tennessee, where she continues her pursuit of the art and science of professional liability broking, and contributes to the industry as a frequent speaker, author and association participant.
Owner and Developer of Insurance Trust Accounting Technology
President of Paulmar Group LLC, Software Developer and Trust Accounting Service Provider Company
California Department of Insurance- approved Class Instructor
Author of several published articles by Insurance Journal and other outlets on insurance trust accounting and financial management
Master Degree in Civil/Structural Engineering and Engineering Economics
Chris Behymer received his Bachelor of Business Administration degree from the University of Wisconsin-Madison with majors in Risk Management and Insurance and Marketing in December of 1976.
He began his insurance career with Sentry Insurance in January of 1977 in the Personal Lines Underwriting Department and moved from Stevens Point, WI to Scottsdale, AZ in the fall of 1977. He became Underwriting Manager of a Personal Lines department in April of 1980 and was promoted to Marketing Sales Specialist in May of 1981 and Sales Training Manager in March of 1985.
He joined Scottsdale Insurance Company in October of 1987 as the Manager of Education and Training and was promoted to Director of Training and Development in February of 1991. In December of 1993, he was appointed to the position of Associate Vice President of Human Resource Development and Public Relations.
In October of 1998, Chris joined the American Association of Managing General Agents (AAMGA) as the Director of Education for their University. The AAMGA University specializes in developing educational programs for the excess and surplus lines industry.
In February of 2002, Chris was selected as the Vice President of Casualty Underwriting for Markel Southwest Underwriters in Scottsdale, AZ. The company specializes in insuring hard-to-place property and casualty insurance for general agents throughout the United States. In January of 2008, Chris was appointed Director of Marketing for the West Region of Markel and in December of 2010 he assumed the position of Director of Business Development.
Chris began teaching classes for the Insurance Institute of America in September of 1980 through Rio Salado Community College. He received his Chartered Property and Casualty Underwriter (CPCU) designation in 1981 and the Associate in Surplus Lines Insurance (ASLI) designation in 2001.
He served as the Director of the Education for the Central Arizona Chapter of CPCU from 1994 to 2011. He was elected Western Regional Vice President of The Society of Insurance Trainers and Educators (SITE) in June of 1992, Vice President of Annual Conference in June of 1995, and Vice President of Member Services in June of 1996. He rejoined the SITE Board from June of 2009 to June of 2011 as as Western Region Vice President. He has also served on the Curriculum Committee for the AAMGA University since 1995.
Betsey L. Brewer, CPCU is a Partner and Senior Vice President of The Rule Company, a regional broker in Pasadena, CA. She received her CPCU designation in 1981 and has served the Los Angeles Chapter as President. She served as a CPCU Society Governor and as the national President of the CPCU Society in 2007.
Betsey’s insurance career started in 1973. She joined a small local agency in 1976 that 25 years later had transformed into Aon. A survivor and beneficiary of 7 mergers and acquisitions along the way she is uniquely able to help you understand the tools you need to survive in today’s marketplace and why the CPCU Designation and volunteering in CPCU turned into a huge growth opportunity for her.
Betsey is a Secretary and Trustee of the CPCU-Loman Education Foundation and a past Trustee of the American Institute for CPCU/Insurance Institute of America. Betsey is past president of the Independent Insurance Agents & Brokers Association of Los Angeles and has served on the Insurance Skills Center Board of Directors and the Board of Directors for IBA-West. Currently she serves as Strategic Planning Chair for IBA-West.
Along with her other activities, Betsey is Chair of the Board of Directors for the Girl Scout of Greater Los Angeles Council serving 41,000 girls and 22,000 volunteers. Betsey has been honored by her peers with the1998 Rie Sharp Insurance Person of the Year and with the CPCU Society Leadership Recognition Award in 1999.
Betsey and her husband Don reside in Los Angeles.
Ms. Segale began her insurance career with an insurance broker in Northern California as a commercial lines manager and producer. Marjorie formed her own insurance agency a few years later, handling all lines of insurance. After the sale of her agency, she joined the staff of Insurance Skills Center, Inc., located in Huntington Beach, Californai. She is now founder and President of Segale Consulting Services, LLC and provides a wide variety of services to the insurance industry, including account review, agency audits, strategic planning, and forensic claims analysis. Ms. Segale is also a principal and founding member of the Insurance Community Center, LLC, a web-based resource and eduction on-line site for the insurance industry. In addition, Ms. Segale acts as an expert witness on agent and broker standard of care. Marjorie is a National Faculty member for the National Alliance and conducts education courses on a wide variety of subject matter across the nation.
Tom Wetzel, industry journalist and digital marketing consultant for independent agents, started with the Insurance Information Institute and later then headed a state association of insurers. He worked for several major public relations agencies, developing campaigns for companies and associations, including the Society of CPCU. He is a frequent contributor to major insurance publications, served as the social media columnist for Rough Notes and now writes a column for agents in the Insurance Journal called “Tech Talk.” His consulting firm has helped hundreds of agencies with websites, blogging, and social media services. He also stays in touch with agents and companies through his workshops and presentations, his blog “The Good Risk,” as a participant through many social media groups, as moderator of “Social Media Management for Insurance Industry” on Facebook and as a member of the Insurance Marketing & Communications Association (IMCA). He has presented hundreds of presentations over the years to national and state agent associations and clusters.
Mary Eisenhart has spent 30 years in the insurance industry, both in independent agencies and with insurance carriers. In 1996, she became an insurance industry consultant, and is the owner of Eisenhart Consulting Group, a consulting firm dedicated to helping insurance organizations become extraordinary.
A graduate of the University of Nebraska, Mary has continued her insurance education by earning the CPCU, ARM, ARe, RPLU, CIC, and CPIW designations.
Mary has been featured in Rough Notes and other insurance industry publications, and has authored a Best Practices tool for IIAA, “The Next Generation: A Young Agent’s Best Practices Leadership Guide.” She has also chaired local and state “Big I” Education Committees. Mary develops and presents insurance industry management, technical, Best Practices, motivational, and risk management seminars throughout the U.S.
As Director of Workers Compensation for The Seltzer Group and East Coast Risk Management, Stacey has 13 years experience as a workers’ compensation adjuster and 20 years experience consulting in the workers compensation arena.
Stacey holds her Property/Casualty/Life/Health agents license, (CISR) Certified Insurance Service Representative designation, (CWCP) Certified Workers Compensation Professional, from the University of Michigan, (NJWCP) New Jersey Workers Compensation Professions, and (CWCA) Certified Workers Compensation Advisor. Stacey also holds an insurance fraud investigation certificate and is a current instructor for the Institute of Workers’ Compensation Professionals. Stacey specializes in consulting with many employers and employees on workers compensation issues and compliance.
Stacey’s areas of expertise are in claims investigation, mitigation through client, employee, and physician relationships, hiring processes, return to work programs, reserve practices, claims handling advice and coordination with Human Resources and Safety department.
William C. Wilson, Jr., CPCU, ARM, AIM, AAM is the founder of Insurance Commentary.com. He retired from the Independent Insurance Agents & Brokers of America in December 2016 where he served as Assoc. VP of Education and Research and was the founder and director of the Big “I” Virtual University for over 17 years. He is the former Director of Education & Technical Affairs for the Insurors of Tennessee and, prior to that time, he was employed by Insurance Services Office, Inc. He is a graduate of the Illinois Institute of Technology with a B.S. degree in Fire Protection & Safety Engineering.
Bill was a licensed insurance and surplus lines agent, and his professional affiliations have included past president of the Middle Tennessee Chapter of CPCU, member of the board of directors of the national CPCU society, PMLG of the Honorable Order of Blue Goose, International, member of the Independent Insurance Agents & Brokers of America (IIABA) National Education Committee, member of the Certified Insurance Service Representative (CISR) National Advisory Committee, member of the National Underwriter FC&S editorial board, member of the Society of Insurance Trainers and Educators (SITE) and its SITE Journal editorial committee, member of the National Writers Association, chairman of the Tennessee Insurance Commissioner’s Education Advisory Committee, member of the Middle Tennessee State University Insurance Liaison Committee, and member of the Nashville State Technical Institute’s Business Management Advisory Committee. He is currently a member of the American Association of Insurance Management Consultants (AAIMCo).
Bill has served as a trainer and speaker for various organizations, including the Independent Insurance Agents & Brokers of America and 43 of its state affiliates, the CPCU Society national convention and chapter programs, the National Association of Insurance Women (NAIW), the Southern Agents Conference (SAC), the Risk & Insurance Managers Society (RIMS), the International Risk Management Institute (IRMI), and the Society of Risk Management Consultants (SRMC).
He has conducted hundreds of technical seminars, workshops and convention presentations—from Hawaii to Maine and Alaska to Florida—as well as programs on time management, presentation and public speaking skills, seminar development, and many others. He has been the top-rated presenter at several CPCU National Conventions and his programs are always highly rated by attendees. He has presented seminars or webinars to as many as 5,000 attendees in a single session.
He was the recipient of the IIABA L.P. McCord National Education Award for having the #1 ranked state insurance education program in America and has won six other national education awards, including the George M. Gottheimer Memorial Award which is presented periodically to a CPCU Society member who has made an outstanding contribution to the field of insurance education, risk management or insurance consulting and, most recently, the Jeff Yates Lifetime Achievement Award which is the IIABA’s highest honor for nonagents.
Bill has researched, developed, written, and published dozens of technical articles, manuals and CDs/audio tapes, and has authored articles in business and industry trade periodicals such as Presentations magazine, American Agent & Broker magazine, Independent Agent magazine, Tennessee Insuror magazine, Tennessee Business magazine, the CPCU Journal, CPCU Interest Group newsletters, and the SITE Journal.
He has been quoted as an expert in a number of mainstream publications, including Readers Digest, Kiplinger's, and Money magazines and the Wall Street Journal, and he has been cited as an expert resource/interviewee for local television and radio media. He has also served as an expert witness in litigation.
According to Nashville NBC television affiliate WSMV, “Bill Wilson is an expert when it comes to insurance.” Dr. William T. Hold, president of the Society of Certified Insurance Counselors in Austin, Texas has said that, “Bill Wilson is recognized by his peers as one of the premier insurance educators in America.” Bob Rusbuldt, CEO of the Independent Insurance Agents & Brokers of America says, “Bill Wilson is the nation’s foremost leading expert on form, coverage, and technical issues.”
Bill now blogs on insurance industry issues at www.InsuranceCommentary.com and delivers keynote presentations in conjunction with his consulting practice. He is also working on several book projects in addition to playing lead guitar with the band The Old Dogs. Email Bill at InsuranceCommentary@outlook.com.
John Anderson is an accomplished senior insurance executive with extensive experience in operational management, technology integration, and management liability underwriting. During his career his accomplishments have led to leadership positions at the Chubb Group and Zurich North America.
While at Chubb, Mr. Anderson achieved significant success rising to the level of Senior Vice President & Global Specialty Operations Manager. In 2008 Mr. Anderson joined an effort to launch a new business unit within Zurich North America. For his role as Chief Operations Officer, he was responsible for developing, then implementing the operating environment and creating the technology strategy.
Currently, John is a management consultant with IBM working in the insurance practice providing strategy and transformation expertise for many of the largest insurance companies in the US.
As a graduate of Rutgers College with a BA in economics, he has earned a certificate in process management and has taken professionally targeted graduate and undergraduate courses at UCLA, IBM Institute, Rutgers, and the New York Institute of Finance.
John was born in San Juan, Puerto Rico and has spent most of his life in the states; having lived in Vermont, Boston, Hartford, New York, Dallas, and Los Angeles. He lives with his wife, in NJ. They have two sons.
But don't take our word for it!
I have been taking advantage of the Insurance Journal educational classes (webinars) since they started providing them to us all.
I have been a member since the start which is a great advantage because the classes are all free for a year when you are a member.
The classes I have taken have very good content and the teachers know their topic and make the classes interesting.
There are a wide variety of classes and I believe you will be happy with whatever topic you choose.
Branch Manager, R.E. Chaix & Assoc
Insurance academy’s videos have helped me build a solid insurance foundation. They are very easy to follow and stay interested in.
Using Academy of Insurance online courses has helped our current staff with particular areas of coverage and has helped us develop our newbies to insurance as well as using the skills tests to help us mentor the new staff. I would recommend the use of Academy of Insurance for all levels of staff for add’l knowledge &/or training purposes.
I have been a customer of the Academy of Insurance for a little over 2 years. My office has viewed over 20 different courses and we have benefited from the instructors and the class material. I plan to continue to utilize this very useful resource for learning.
Where do you stack up?
These exams were designed to help you pinpoint areas of interest for possible training opportunities.
This skills test focuses on workers' compensation topics, including;
This skills test focuses on personal lines topics, including;
This skills test focuses on commercial property topics, including;
This skills test focuses on commercial general liability topics, including;
Want to get more insurance smart? Join the Academy Today.