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The Inertia of Legacy

Using Newton's Laws of Transformative Change - A Science Geek's Guide to Managing Your Own Legacy.

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Upcoming Events and Webinars

Join us during our live and interactive webinars. Purchase an individual webinar or become a member.

18 April

Waiting on the Grand Reopening: Business Income Essentials

Patrick Wraight

Business Income insurance is potentially more important to a business reopening after a property loss than the coverage for the building or business personal property. Join us as Academy Director, Patrick Wraight brings an important session on the ba...

25 April

Getting Back to Work: Workers' Comp and the Social Determinants of Health

Nancy Germond

Failure to address the SDOH after a workers' compensation injury or in any medical management setting can negatively impact healing, increase healthcare costs, and delay return to work. After reviewing the SDOH, we will evaluate a case study to see h...

2 May

Rules of Engagement in Selling

Walt Gerano

Sometimes it seems like the prospects that you peg your hopes on aren't as good as you initially thought. Join us as sales expert, Walt Gerano brings us this session and explains the rules of engagement for dealing with prospects and how you can know...

9 May

Cannabis and the Homeowners' Policy

Michael Koscielny

Full description coming soon.

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The Insurance Professional's Practical Guide to Workers' Compensation: From History through Audit

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Instructed by More Than 50 Industry Experts

Patrick Wraight
Kathy Ryan
Frederick Fisher
Nancy Germond
Chris Burand
Chris Christian
Becky Lathrop
Michael Armstrong
Marsha Egan
Abi Potter Clough
Christopher J. Boggs
Winter Wheeler
Chantal Roberts
Crystal Uebelher
Nick Kormos

*Click on an instructor's headshot to view their bio.

Patrick Wraight

Patrick is the Director of Insurance Journal’s Academy of Insurance. As an insurance learning professional, he is passionate about taking the complicated and making it accessible for everyone, especially the insurance community.

He started his insurance career as a commercial underwriter for an MGA that wrote fire departments, ambulance companies, home medical equipment dealers, and other niche markets. It was there that he also started his journey in insurance education by designing and implementing a new underwriter training program.

From there, he moved to one of the largest Florida-based property insurers to become an underwriter trainer. While there, his role expanded beyond classroom and online training to become a learning consultant. He spent time with his customers to determine their learning needs and develop a plan to meet those needs.

Patrick is a prior President of SITE, the Society of Insurance Trainers and Educators.

Patrick has earned several industry designations:

  • CIC (Certified Insurance Counselor)
  • ITP (Insurance Training Professional)
  • CRM (Certified Risk Manager)
  • CISR (Certified Insurance Service Representative)
  • AU (Associate in Commercial Underwriting)
  • AINS (Associate in General Insurance).
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Kathy Ryan

Kathy Ryan, SPHR, is an award-winning author and owner of Pinnacle Coaching Group, LLC.  Over the last 30 years, Kathy has influenced thousands of people in the business and non-profit sectors through her coaching, consulting, speaking and on-site training. Her expertise covers a wide range of subjects including leadership, communication, human resources management, team dynamics, and performance management.

Kathy earned her B.A. degree in psychology and history from Dickinson College in Carlisle, Pennsylvania and has been awarded a lifetime certification as a Senior Professional in Human Resources (SPHR) from the Society for Human Resources Management. She has experience working with diverse industries including insurance, hospitality and entertainment. She is certified in the use of the Myer-Briggs Type Assessment (MBTI), as well as a number of other assessments and tools to support development.

Kathy is author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which won a Royal Palm Literary Award from the Florida Writers Association.  Her interactive training program based on the book has helped thousands of managers to improve their coaching skills and drive performance. Her articles on leadership and other personal development topics have been published in numerous magazines including the Insurance Journal. You can follow Kathy’s blog, Inspired Leadership, at www.CoachKathyRyan.com .

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Frederick Fisher

Frederick J. Fisher, J.D. is currently the President of Fisher Consulting Group, Inc. and was the Founder of E.L.M. Insurance Brokers, a Wholesale & MGA facility specializing in Professional Liability and Specialty Line risks. He is a Member of the Editorial Board for Agents of America;  a Faculty Member of the Claims College, and Member of the Executive Council, School of Professional Lines sponsored by the Claims & Litigation Management Association and Instructor for the Academy of Insurance.

Since his career began, Mr. Fisher focused on one vision: providing financial security to the client. The result was a successful 40-year career in Specialty Lines Insurance. In 1975, Mr. Fisher began his career on the service side, as an Independent E&O claims adjuster. In 1982, he bought the Company, continued with claims, while expanding the firm’s services to include qualitative claim auditing, risk management & loss control services, and acting as a TPA. In only 4 years, the annual billings increased by 400%. His claim auditing techniques and recommendations resulted in substantial client savings (including the SCRTD now known as the Los Angles MTA). Many Insurers and self-insureds adopted not only the performance standards raised in the audits but adopted his recommended Attorney Management Guidelines as a base, which are still in use today by many major insurers. 


In 1995, he formed what is now known as ELM insurance Brokers, a firm that has acted as an MGA and Wholesale Broker of Professional Liability Insurance and Specialty Lines. From nothing, the firm grew rapidly to a $30 Million dollar facility when sold in 2008. He has lectured extensively on professional liability issues since 1978 and authored over 64 articles in trade journals and periodicals. He is the author of BROKER BEWARE, Selling Real Estate within the Law. He designed a program to conduct on-site pre-underwriting risk management assessments of a clients' professional liability exposures. In 1993, he was elected to the Professional Liability Underwriting Society (PLUS) Board of Trustees. After serving in all Officer capacities, he was elected President in 1997. He remains a Special Materials Expert for several RPLU courses and is the Senior Technical Advisor for The Professional Liability Manual, first published by the International Risk Management Institute in 1990. He has taught over 100 CE classes and lectures. He testifies regularly as an expert witness in cases dealing with the duties and obligations of professionals as well as on coverage and claims-made issues.

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Nancy Germond

Nancy Germond is the Executive Director, Risk Management and Education, for the Independent Insurance Agents & Brokers of America, the “Big I.” She is located in Phoenix, Arizona. With almost four decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, and white papers and has consulted and presented to public-sector and private-sector insurance organizations. She is a licensed P&C agent and adjuster.

A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. Nancy holds a B.A. in Communication from Mills College and a Master’s degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.

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Chris Burand

Chris Burand is the Owner/Founder of Burand & Associates, LLC.  Chris is the only insurance agency consultant with an Institute of Business Appraiser’s Certified Business Appraiser Accreditation and one of the very few who are certified by the two largest E&O carriers to provide audits for agencies.  With more than 35 years of experience in the insurance industry, Chris is acknowledged as a leading consultant and is a nationally recognized speaker and author.  His broad experience and wealth of knowledge have enabled him to work with hundreds of agencies, taking great care to learn the client’s goals and understand their needs while developing a solution for their specific situation.

Chris combines education, experience, and knowledge from multiple perspectives at proven levels that few other consultants or educators can provide.  This enables Chris to provide holistic solutions.  Chris’s services help agencies, individuals, and carriers identify strengths and opportunities, optimize productivity and profits, implement real-world strategies, leverage resources, and develop realistic plans of action in order to maximize profitable growth.

Chris established Burand & Associates in 1992 (originally known as Growth Planning).  As a consultant, Chris has consulted with hundreds of agencies and many major insurance carriers.  He built and now facilitates two insurance agency networking associations.  He is also a featured speaker across the continent.  To date, he has presented more than 400 seminars and educational programs, and his articles have also been published more than 500 times.  He is a monthly columnist for The Insurance Journal, a past columnist for American Agent & Broker for eleven years, and his articles have appeared in Rough Notes, The National Underwriter, A.M. Best, many regional insurance publications, and many other trade publications.  He also publishes Burand’s Insurance Agency Adviser for independent insurance agents.

 

Areas of Expertise

Insurance Agency Appraisals:  Chris Burand’s professional services include appraisals for Acquisitions and Sales, Buy/Sell Agreements, Mergers, Dissolutions, and Perpetuation Planning.

Contingency Contract Analysis:  Contingency contracts offer opportunities to increase compensation through negotiations and strategically placing business.  Chris Burand’s Contingency Contract Analysis® service provides the information agents need to take advantage of those opportunities.

Note:  Chris Burand and Burand & Associates, LLC are advocates of agencies which constructively manage and improve their contingency contracts by learning how to negotiate and use their contingency contracts more effectively.  We maintain that agents can achieve considerably better results without ever taking actions that are detrimental or disadvantageous to the insureds.  We have never and would not ever recommend that an agent and/or agency implement a policy of, or otherwise advocate, increasing its contingency income ahead of the insureds’ interests.

PEP® (Productivity Enhancement):  Chris’s innovative statistical algorithm method for identifying procedural consistency, compliance, activity cost, and opportunity cost savings.

Carrier MD® Stability Analysis:  A unique analytical method for creating opportunities to learn negotiating points and insurance carrier stability from an agency’s perspective.

Producer Compensation Plans:  Chris Burand develops plans that increase profits and motivate producers.

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Chris Christian

Chris Christian stumbled into insurance in 1985 as a temporary employee at GAF Insurance Services, a bank-affiliated insurance agency in San Diego.  After six years with GAF, Chris moved to the carrier side, opening the San Diego branch office of RLI Corp, an underwriter of specialty lines of insurance.  The San Diego office was dedicated to Directors and Officers Liability coverage, and was the launching pad for Chris’s specialization in professional liability.

Chris left RLI in 1997 to establish her own underwriting facility at London American General Agency and branched out thereafter into professional liability broking.

Chris joined U.S. Risk in November of 2005 and six months later relocated herself, her significant other, and 26 animals to Tennessee, where she continues her pursuit of the art and science of professional liability broking, and contributes to the industry as a frequent speaker, author and association participant.

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Becky Lathrop

Becky Lathrop, is a Certified Insurance Counselor, Certified Professional Insurance Agent, has a degree in Risk Management and Insurance from Florida State University, and has been working in the insurance industry for over 30 years.  She has a diverse background in the insurance business, and has spent the majority of her professional career in industry positions such as Business Consultant, Sales Manager, Underwriting Consultant, Financial/Market Analyst, and Portfolio Manager. 

During the last 15+ years, Becky has been helping agencies throughout the United States grow profitably by counseling them in areas such as sales/service training, workflow management, staff organization and stratification, sales/marketing business plans, client retention, strategic planning, and producer compensation.  She has also developed a “Back to Basics” Boot Camp Sales/Service Training to assist staff in cross-selling techniques and higher retention levels.  She has also developed a Marketing/Profitability workshop to help agencies manage their loss ratios and to assist them with capitalizing on agency growth and contingency bonus opportunities.  Becky has written and had published several articles on a variety of insurance topics. 

Becky is Vice President of Optimum Performance Solutions, LLC, a company that offers management consulting services on a nationwide basis to insurance agencies and carriers.  Her agency and corporate experiences provide unique perspectives when assisting her clients.  OPS is also an endorsed consulting firm for several state insurance associations.

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Michael Armstrong

Michael is an Inside Broker with CRC’s Executive Professional Practice Group, primarily responsible for placing and managing Cyber & Data Privacy Liability across many industry sectors.

Michael earned his Bachelor of Science from California Polytechnic State University – San Luis Obispo in 2019. There, he began his insurance career with Evolve MGA, a cyber-specialty market, as an associate underwriter focused on building an extensive knowledge of cyber policy wording, the cyber market, and how to properly assess a cyber-risk. Upon graduation, he joined Evolve MGA full-time as a production underwriter where he established an in-depth understanding of how to analyze a risk associated with the looming threats of cyber-attacks across all industry sectors. Among his responsibilities at Evolve MGA was the management of a Cyber and Tech E&O book of business along the West Coast.

Michael soom became a full-time Producer for Evolve and lead the West Coast Division in Los Angeles, CA. He generated an extensive client base of retail broker agencies throughout 10 states while simultaneously maintaining a comprehensive knowledge of competitive cyber markets and their fluid trends. His emphasis was on establishing himself as a direct cyber resource for retail brokers to identify key risks and facilitate the implementation of best practices to better protect their insureds against a future cyber-attack.

Michael joined the CRC Cyber Risk team in 2021 as an Inside Broker, providing the best possible outcome for CRC’s well-established retail insurance partners through innovative risk analysis, reliable service, top market access, and more.

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Marsha Egan

Celebrated keynoter, facilitator, author and ICF-certified workplace productivity and business leader coach, Marsha Egan is devoted to energizing people to make the best use of their time so that they can lead their lives and achieve great stuff.


Focused on enabling growth through people, she applies her experience and skills to helping her clients achieve their personal, professional, and organizational goals.


Marsha Egan, CPCU, CSP, PCC, is CEO of the professional coaching firm, The Egan Group, Inc, which she started. She is an ATHENA Foundation Award recipient, one of PA's 50 Best Women in Business, and past president of the CPCU Society. A 25-yr. veteran of corporate & volunteer America, Ms. Egan intuitively reinvents leadership, by igniting leaders and entrepreneurs with positive change, interpersonal impact and innovation.

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Abi Potter Clough

Abi Potter Clough, CPCU, MBA, is an author, keynote speaker, and freelance insurance writer. She writes and speaks about insurance, risk, leadership, and change. Abi is the author of Life After Leaping In and Top 10 Lists For Relocation. Connect with her on social media or at Abi1Leads@gmail.com

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Christopher J. Boggs

Christopher J. Boggs joined the insurance industry in 1990. He is currently the Executive Director, Big I Virtual University and former Vice President of Education for Insurance Journal's Academy of Insurance.


During his career, Boggs has authored more than 300 insurance and risk management-related articles on a wide range of topics as diverse as Credit Default Swaps, the MCS-90, and enterprise risk management. This does not include the seven “e-books” (short, one-topic books covering various insurance and risk management-related subjects) Boggs has written.


Additionally, Boggs has written and published six insurance and risk management-related books

  • "The Insurance Professional's Practical Guide to Workers' Compensation: From History through Audit – Second Edition;"
  • "Business Income Insurance Demystified: The Simplified Guide to Time Element Coverages – Third Edition;
  • Property and Casualty Insurance Concepts Simplified: The Ultimate ‘How to’ Insurance Guide for Agents, Brokers, Underwriters and Adjusters;
  • Wow! I Never Knew That! 12 of the Most Misunderstood and Misused P&C Coverages, Concepts and Exclusions;
  • Insurance, Risk & Risk Management! The Insurance Professional’s Guide to Risk Management and Insurance;” and
  • Workers’ Compensation: How You Can Effectively Answer Your Clients 12 Most Commonly Asked Questions.


In addition to his writing, education, and training experience, Boggs worked in many areas of insurance. He began his career with Insurance Services Office as a rating and underwriting representative. Boggs has also worked as an agent (even owning his own agency), as the loss control and claims examiner for state-owned property in his home state, as a risk management consultant, and as the quality assurance specialist (auditing underwriting files) for the Southeast region of an insurance carrier.


A graduate of Liberty University with a bachelor’s degree in Journalism, Boggs has obtained  nine professional insurance designations: the Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Loss Control Management (ALCM), Legal Principles Claims Management (LPCS), Accredited Advisor in Insurance (AAI), Associate in Premium Auditing (APA), Certified Workers’ Compensation Advisor (CWCA), Construction Risk and Insurance Specialist (CRIS) and the Associate in General Insurance (AINS).

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Winter Wheeler

Winter Wheeler is an in-person and online-based mediator and arbitrator. She is a former civil litigator who brings an extensive and comprehensive body of experience to her current practice. She specializes in several areas, including wrongful death, catastrophic injury, personal injury, premises liability, nursing home, legal malpractice, medical malpractice, products liability, toxic torts, automotive and trucking liability, civil rights, false imprisonment, municipal liability, water runoff, construction defect, contracts, entertainment, and family law with a specialization in domestic violence.

Most recently, Winter was a senior attorney at a prominent midtown Atlanta law firm. Winter is skilled in handling complex matters involving a diverse range of cultures, including Spanish-speaking clients. A graduate of Georgetown University and Tulane Law School, Winter has always combined her passions for culture, diplomacy, and the law. Winter was raised in Miami, Florida, and returns as often as possible.

Winter is very active in the legal community. Winter is a member of the National Bar Association and is a Board Member of the Women Lawyers Division. She is a member of the American Bar Association and serves as a Board Member of the Women in Dispute Resolution Committee. She is a member of the Lawyers Club of Atlanta and serves as the Co-Chair of the Membership Committee. She is a member of the Georgia Association of Black Women Attorneys, the Gate City Bar Association, the Georgia Asian Pacific American Bar association, and is also on the Board of the Georgetown Club of Metro Atlanta. She has been honored by the National Black Lawyers three times as Top 40 Under 40, as well as Top 100 for 2020. She spends her free time volunteering in her community and enjoying her husband and four children.

Winter is also co-author of the bestselling book, #Networked, which tells the story of how she developed a thriving mediation practice during the COVID-19 pandemic.

 

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Chantal Roberts

Chantal M. Roberts, CPCU, AIC, RPA is dedicated to providing trustworthy, valuable assistance in order to give her clients a clear understanding of claims standards and practices. She has over 20 years’ experience as an adjuster. As an expert witness, she strives to turn this complex topic into an easy-to-understand concept.

Chantal’s background also includes educating claims departments and overseeing adjuster training. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners) and three CPCU Society chapter meetings. She routinely speaks at universities and at continuing legal education credit events discussing claim handling practices, standards, and procedures. She’s published 12 articles in national insurance journals. Her first book, The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling, was released in July 2021. 

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Crystal Uebelher

Crystal is an insurance lawyer who is passionate about elevating the expertise of lawyers and insurance professionals on the ever-changing issues in our industry. Crystal is the owner of Clarity Education and Consulting, LLC where she creates meaningful educational experiences for insurance agents, lawyers, and claims professionals. Crystal also works in the Claims Department at a mutual insurance carrier. Crystal is responsible for supervising first and third party property litigation for the carrier and its insureds. She also works directly with claims professionals to find the best solution to avoid litigation and with the underwriting department to develop and update coverage forms.

Crystal earned her juris doctorate in 2007 from the University of Wisconsin Law School (magna cum laude, Order of the Coif). She earned her Certified Property Casualty Underwriter designation in 2017.

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Nick Kormos

Nick Kormos joined MarshBerry as a Senior Sales Management Consultant in 2013. In 2015, he was promoted to Vice President and Unit Leader of MarshBerry’s Sales Performance division, which is now the most rapidly growing division in MarshBerry Consulting Services. His team focuses on producer training/coaching and agency sales culture development through deployment of the MarshBerry Selling System that was built by the industry’s top producers.

Nick has over 14 years of sales and sales management experience, and he has completed several years of formal sales training courses. Prior to joining MarshBerry, he spent more than six years of his career in production and management roles at an independent insurance agency. He has earned his professional insurance designations of Certified Insurance Counselor (CIC) and Certified Professional Insurance Agent (CPIA). Nick holds a bachelor’s degree in business administration with a minor in interpersonal communication from Ohio University.

Nick’s approach with producers and agency management is focused on building a process, not just an end goal. His team manages and coaches producers with experience levels ranging from brand new to industry veterans who are trying to get over their book growth plateaus. In his time at MarshBerry, Nick has coached hundreds of producers and spent time in dozens of agency offices working closely with leadership to drive change and sustainable growth.

He has been a keynote speaker at insurance carrier conferences, agency sales summits, and insurance association events including the Worldwide Broker Network as well as state Big I meetings. He has presented on a multitude of topics surrounding agency growth, sales culture, producer sales tactics, and organizational infrastructure. He also leads and facilitates SalesPro training sessions, organic growth seminars, and CEO Peer Exchange groups hosted by MarshBerry.

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We Love the Academy Of Insurance

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I have been taking advantage of the Insurance Journal educational classes (webinars) since they started providing them to us all.

I have been a member since the start which is a great advantage because the classes are all free for a year when you are a member.

The classes I have taken have very good content and the teachers know their topic and make the classes interesting.

There are a wide variety of classes and I believe you will be happy with whatever topic you choose.

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Using Academy of Insurance online courses has helped our current staff with particular areas of coverage and has helped us develop our newbies to insurance as well as using the skills tests to help us mentor the new staff. I would recommend the use of Academy of Insurance for all levels of staff for add’l knowledge &/or training purposes.

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Where do you stack up?

Insurance Skills Tests

These exams were designed to help you pinpoint areas of interest for possible training opportunities.

This skills test focuses on workers' compensation topics, including;

  • Work Comp Triggers
  • Work Comp Terms/Concepts
  • Work Comp Benefits
  • Work Comp Credits / Audits / Payroll
  • Work Comp Employee vs. Independent Contractor Classification
  • Monopolistic States
  • Work Comp Employer Classification
  • Work Comp Managing Out-of-State Exposure
  • Work Comp Endorsements
  • Work Comp Experience Mods
  • Work Comp Claims
  • USLS&HW and Other Federal WC Concepts and Coverage

This skills test focuses on personal lines topics, including;

  • Homeowners (HO) Coverage Forms
  • HO "Insured" status
  • HO Definitions
  • HO Covered Property
  • HO Coverage Limits
  • HO Valuations
  • HO Causes of Loss & Exclusions
  • HO Endorsements
  • HO Part II – Liability Coverages
  • HO Eligibility
  • Personal Auto Policy (PAP) Coverage Parts
  • PAP "You" and "Insured" Status
  • PAP Covered Autos
  • PAP Coverages & Exclusions
  • PAP Definitions
  • PAP Endorsements
  • PAP Eligibility and Rating

This skills test focuses on commercial property topics, including;

  • Commercial Property Policy Provisions
  • CPP Coverage Limits
  • CPP Causes of Loss
  • CPP Definitions
  • Business Income / Extra Expense (Including Endorsements)
  • Ordinance or Law Endorsement
  • Utility Service (CP 04 17) Endorsement
  • Spoilage Coverage (CP 04 40) Endorsement
  • Leasehold Interest Coverage
  • CPP General Endorsements

This skills test focuses on commercial general liability topics, including;

  • CGL Definitions
  • CGL Coverage Trigger
  • CGL Exclusions & Exceptions
  • CGL "Insured" Status
  • CGL Coverage Limits
  • CGL Endorsements
  • Business Auto Coverage (BAC) Symbols
  • BAC Insured Vehicles
  • BAC Insured Status
  • BAC Coverages & Exclusions
  • BAC Valuation
  • BAC Endorsements
  • BAC Rating

Want to get more insurance smart? Join the Academy Today.