During his 30+ year career in the insurance industry, James Moore began to notice that certain questions came up more often than others. In this session, he plans to cover the top ten most popular questions that he has seen from insurance agents, insureds, consultants, and other insurance personnel.

This session starts in the workers' compensation space and then will branch out into other lines, including self-insured programs.

By the end of this session, you should be able to:

• Discuss critical frustrations that your clients have.
• Describe how you can use controversy to your benefit.
• Discuss the confusion that can be created by rating bureaus and how to eliminate it.