Insurance Training Course Catalog
What Does the Customer Really Need?
The insurance industry is shifting quickly. Customers are turning to their mobile phones' app store to buy their insurance, rather than calling an agent. Join us as Patrick answers the question, what does the customer really need? In this session, we will look at ways that an agent can add value beyond just taking orders for insurance policies.
Resolving Claims Disputes: Insurance Contract Interpretation - Part 2 of 3
This is a special Academy Event in 12 parts. Welcome to part 10!
Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".
In this session, he continues to explain the legal principles the underlie the need to maintain proper documentation.
Sign up today for this session, or sign up here and get in on the WHOLE EVENT.
Cybertoday - tomorrow?
Join us as Fred Fisher helps us to understand the rapid iterations of cyber exposures and liability coverage.
Resolving Claims Disputes: Insurance Contract Interpretation - Part 1 of 3
This is a special Academy Event in 12 parts. Welcome to part 9!
Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".
In this session, he introduces the idea of documenting a conversation about claims disputes.
Sign up today for this session, or sign up here and get in on the WHOLE EVENT.
You Can't Read Insurance Policies Like Anything Else
Insurance policies are hard to read. We all know it and we all act like they aren't, especially when a customer asks us a "simple" question. You can't just grab a policy and start reading page one and read all the way through. It jumps around and you have to know where to jump with it. Join us as Patrick brings us his top guidelines for how to read an insurance policy and more importantly, the simplest ways to explain the policy to your customers.
Comparing the ISO Personal Auto Policy 2005-2018
ISO chose not to file a new Personal Auto Policy for 13 years. Now that they have, it is important to know and apply the important and potentially significant changes that they made. Join us as Casey Roberts helps us to dig into these changes so that we can better serve our customers.
Resolving Claims Disputes: Legal and Contractual Principles - Part 2 of 2
This is a special Academy Event in 12 parts. Welcome to part 7!
Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".
In this session, he demonstrates how different policy interpretation doctrines aid in resolving coverage disputes.
Sign up today for this session, or sign up here and get in on the WHOLE EVENT.
Commercial Property Policy Traps
Coverage gaps can be an easy fix if they are identified early. But they can be a nightmare if they are identified when a claim is filed. Join us as Kevin Amrhein helps us to identify and close the open traps in the commercial property policy.
Be the Workers' Comp Expert
We've brought together four of our best Workers' Compensation instructors to help you serve your WC customers better.
Join James, Frank, Nancy, and Stacey as they help you to become the Workers' Compensation insurance expert that your customers need you to be.