Insurance Training Course Catalog
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Customer Support: The Continuum of Service, Satisfaction, and Success
The most critical person in any insurance process is the person who answers the phone, especially when there's a problem. In this session, our own George Jack brings his perspectives on customer support, and how the customer support agent can be the difference between a happy (and cared for) customer, and a lost customer.
The Additional Insured Illusion (and Other Feats of Contractual Risk Transfer Magic)
If you combine the complexity of contractual risk transfer with turnover in our industry, you come away knowing that this topic never grows old. Join us as Bill Wilson brings a new session designed to help us to understand the issues surrounding this topic and guide us through ways to mitigate problems before they arise.
Cyber: No Biz Too Small
"My shop is too small for anyone to hack us."
That sentence sentence should be enshrined in a list of phrases that should never be uttered, like "What could possibly go wrong?"
This session is all about dispelling the myth that small businesses are safe from hackers, cybercriminals, and digital destruction. Join us as Kevin Amrhein helps us to understand that any business can be digitally attacked and therefore needs cyber coverages.
When Employees Travel to Other States to Work, Which WC Law Applies?
Traveling employees create a MAJOR problem if not property addressed up front. Workers’ compensation is a state-based system; this means that every state applies its own rules, requirements and guidelines. When employees leave one state to work temporarily in another state, a major workers’ compensation problem can be created. Specifically: “Which state’s workers’ compensation law applies?” To properly build a worker's compensation program requires knowing where employees work. In this session, Christopher Boggs helps us to examine these issues to better serve clients' needs.
4 Item(s)