There are a lot of moving parts that go along with customer interactions related to insurance. One key cog in this wheel and a key player in building and maintaining a relationship with clients is the Support Agent. Why do we not think of the support agent as more important than they are and as such, why are their contributions towards the life of an account not more highly regarded? Is it that support agents themselves don't see themselves this way and could they be approaching their craft, if not their calling, for support differently. Join George Jack, Customer Support Expert, as he guides us through approaches to working with the customer that will make each support transaction legendary as well as contribute to oneself being the best support agent one can be in this class.

By the end of this session, you will be able to:

• Emphasize the importance of the mindset behind making every support inquiry as excellent as possible.
• Describe the people skills related to the mechanics of support and how applying these techniques will exponentially make your support calls/emails/chats/SMS messages better.
• Determine whether anyone or anything that may replace a human support agent and POV on both sides of that debate.