George Jack
George Jack is the host of Academy of Insurance webinars and Aftershows. George is a 2 decade-plus veteran of external customer onboarding, successfully guiding customers through product interfaces and prospects through the sales funnel for companies such as OneSource, Avention, InfoUSA, Dun and Bradstreet, BookingBug, and the Academy of Insurance; as well as internal employee training and onboarding, having written the training manual and as Data Research Team Lead, serving as the training coordinator for new hires at Corporate Technology Information Services.
George holds a BA in History from Plymouth State University, is a Justice of the Peace, a Notary Public, a championship competitive eater, poetry and children's book author, volunteer poetry workshop instructor for NH's Children's Poetry in the Libraries Day, member of the Screen Actor's Guild, and a belt holder in Uechi-Ryu karate, and is pursuing his AINS designation in 2021.
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Customer Support: The Continuum of Service, Satisfaction, and Success
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The most critical person in any insurance process is the person who answers the phone, especially when there's a problem. In this session, our own George Jack brings his perspectives on customer support, and how the customer support agent can be the difference between a happy (and cared for) customer, and a lost customer.
Attend Live October 2, 2025
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