Insurance Journal's Academy of Insurance

Insurance Journal

Huge Summer Sale!!
50% off all On-Demand Courses using coupon code "IJA50"

You have no items in your shopping cart.

Two ways to register

1. Buy the single session!

2. Become a member

just $29/month

Become a Member

With membership you'll gain:
  • FREE access to 40+ live classes over the next year!
  • Unlimited access to 200+ on-demand courses in our library.
  • PLUS exclusive coverage skills tests, Q+A sessions w/instructors, discounts on our conferences and more!

Members

Sign in to access this session and all materials.

Dealing with Emotions at Work

Dealing with Emotions at Work

Double click on above image to view full picture

Zoom Out
Zoom In

Quick Overview

In this webinar, participants will learn how to better manage emotions in the workplace and will leave with strategies they can implement immediately to improve their emotional intelligence skills.

$129.00

Can't make it Thursday? Register now and we'll send you the recording.

Get access for just $29! Become a monthly member and get access to this course, PLUS our library of 200+ on-demand courses!

Add Items to Cart Add to Cart
Duration 1 hour
Location Online Webinar
Formats On-Demand
Instructor Kathy RyanKathy Ryan

Increasing workloads, constant change and an ever-shifting sense of job security. It’s no wonder that our workplace is a hotbed of confusing and often challenging emotions. Sometimes employees don’t even realize that their emotions are causing conflict and negatively impacting their productivity and morale. Managers can often be targets or recipients of non-productive emotions as employees struggle to articulate their frustrations or process unpleasant feedback. When introduced into a coaching or counseling conversation, mismanaged emotions can quickly raise the intensity and consequences for everyone involved. The most valuable managers learn how to accurately identify emotions and the impact they are having in a given situation and can use strategies to successfully diffuse and redirect the non-productive ones.

In this webinar, participants will learn how to better manage emotions in the workplace and will leave with strategies they can implement immediately to improve their emotional intelligence skills.

Participants in this session learn:

  • Tips for reading emotional cues
  • A tool to that helps to acknowledge emotion
  • A method for de-escalating emotional conversations
  • Strategies to manage their own emotions
$129.00
Add Items to Cart Add to Cart