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Life's Unfair: The Mistakes that Lead to Bad Faith Claims

Life's Unfair: The Mistakes that Lead to Bad Faith Claims

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Quick Overview

Insurance is a contract based on everyone doing their level best to act with honesty and integrity. When an insured doesn't act that way, it's usually called fraud. When an insurance company doesn't act that way, and a claim is involved, it's called bad faith. What's better, defending a bad faith case, or never having one to begin with? Join us as Chantal Roberts helps us to understand what could constitute a bad faith case, how to avoid it, and how to best serve the client.


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Duration 1 hour
Location Online Webinar
Formats On-Demand
Instructor Chantal RobertsChantal Roberts

Einstein said doing the same thing over and over again and expecting different results is the definition of insanity, yet Bill Murray's character, Phil, in Groundhog Day repeats one day for years. The movie has become pop-cultural shorthand for mundane repetition and apathy. But when insurance professionals repeat the same mistakes over and over with no correction, these mistakes lead to a pattern and practice that usually ends up in a bad faith lawsuit which increases loss adjustment expenses and impacts the bottom line for the carrier and producers.

Join Chantal M. Roberts as she walks you through the NAIC Unfair Claims Settlement Practices Model Rules and discusses what errors she sees over and over as an expert witness for claims handling, standards, and procedures and how those errors can affect others such as the producers and underwriters. In this hour-long webinar, you will learn:

  • How to recognize a situation which can lead to bad faith;
  • How to remove yourself from the situation once you're in it; and
  • How all departments of the insurance carrier can best serve the client.
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