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Standards of Care for Agencies. What Are Your Responsibilities?

Standards of Care for Agencies. What Are Your Responsibilities?

Quick Overview

What are agents responsible for? Are insurance agents merely order takers, making sure that the insured gets the insurance equivalent to fries and a soft drink with their order? Or is an insurance agent responsible for knowing every detail about their insureds so that they can provide every possible insurance policy available at the correct limits with the list of conditions?

There are many thoughts about this topic of standards of care, so we have brought in Michael Gay to help us to understand what agencies need to know on this topic. Join us for this timely session.


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Duration 1 hour
Location Online Webinar
Formats On-Demand
Instructor Michael GayMichael Gay

The majority of errors and omissions claims against insurance agents come from certain phrases uttered by insureds, like these.

  • “he should have offered me…”
  • “she should have told me that…”
  • “the agency didn’t tell me that my policy excluded…”; etc.

It seems that some insureds have come to believe the agent should have perfect information, perfect knowledge, perfect execution, perfect follow-through, and perfect follow-up to make sure there is coverage for any and all claims they might experience. But is that really the standard? In today’s litigious society, has “perfection” really become the rule by which agents are measured?

Come join us as we explore the current environment of ever-evolving Standards of Care (SOC). By the end of this session, you will:

  • Consider the differences between perceived and actual standards of care
  • Describe the reasons E&O exposures and claims against agents continue to rise
  • Discover ways that an agency (and agents) can better protect itself.
  • Describe actions an agent should not take, which may add to the standard of care
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