Michael Gay
Michael Gay is an InsuranceSpeak® translator, helping others understand insurance policy jargon and procedures and practices of the P&C insurance industry. He is an Expert Witness and Litigation Consultant in property and casualty coverages and consults on agent and broker “Best Practices”. He has more than four decades of experience in varying roles including founding several retail insurance agencies and managing general agencies; working for several well-known MGAs and insurance companies; and most recently serving as the National Insurance Sales Manager for an international truck and construction equipment manufacturer.
One of his passions is insurance education and has been teaching continuing education courses for nearly 35 years. Michael has authored nearly 100 course guides and workbooks.
He has earned the designations of AAI, AAI-M, AIS, ARM, ARM-P, CIC, CPCU, CRIS. (More information can be found at LinkedIn/in/michaelwgay.)
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Standards of Care for Agencies. What Are Your Responsibilities?
What are agents responsible for? Are insurance agents merely order takers, making sure that the insured gets the insurance equivalent to fries and a soft drink with their order? Or is an insurance agent responsible for knowing every detail about their insureds so that they can provide every possible insurance policy available at the correct limits with the list of conditions?
There are many thoughts about this topic of standards of care, so we have brought in Michael Gay to help us to understand what agencies need to know on this topic. Join us for this timely session.
Language v. Logic: Knowing When to Argue Policy Language or Logic
Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay brings his session comparing logic and language.
Danger - Sharp Curve Ahead: The MCS-90 Endorsement, the Agent, and the Motor Carrier
No one said that insurance was easy. This is especially true when you deal with commercial trucking risks and the special legal and insurance requirements that they have. Join us as Michael Gay brings this session to help us to navigate the sharp curves associated with these risks.
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