Michael Gay
Michael Gay is an insurance professional, educator, and author with more than 40 years of experience in underwriting, agency management, brokerage, program administration, risk management, and insurance consulting. His broad industry background gives him practical insight into the challenges insurance agents face every day.
Michael is passionate about helping insurance professionals move beyond selling insurance policies to becoming trusted risk advisors. His courses focus on practical strategies for identifying exposures, improving coverage recommendations, strengthening client relationships, and reducing agency errors and omissions.
He is the co-author, with Patrick Wraight, of Risk-Proof Your Business: The Complete Guide to Smart Insurance Choices and a frequent contributor to insurance publications. Known for making complex topics practical and engaging, Michael equips agents with ideas they can apply immediately.
Michael also serves as an insurance consultant and expert witness, evaluating insurance practices and professional standards in litigation throughout the United States. That experience reinforces the practical guidance he shares with insurance professionals and helps agents recognize and address issues before they become claims.
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Standards of Care for Agencies. What Are Your Responsibilities?
What are agents responsible for? Are insurance agents merely order takers, making sure that the insured gets the insurance equivalent to fries and a soft drink with their order? Or is an insurance agent responsible for knowing every detail about their insureds so that they can provide every possible insurance policy available at the correct limits with the list of conditions?
There are many thoughts about this topic of standards of care, so we have brought in Michael Gay to help us to understand what agencies need to know on this topic. Join us for this timely session.
Language v. Logic: Knowing When to Argue Policy Language or Logic
Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay brings his session comparing logic and language.
Danger - Sharp Curve Ahead: The MCS-90 Endorsement, the Agent, and the Motor Carrier
No one said that insurance was easy. This is especially true when you deal with commercial trucking risks and the special legal and insurance requirements that they have. Join us as Michael Gay brings this session to help us to navigate the sharp curves associated with these risks.
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