Current business wisdom looks at the claims department as an expense center, but what if the case could be made that a properly operating claims department is a profit center? What if, rather than cutting headcount and measuring speed to close on claims, we considered the option of building a professional claims team who handled claims completely, professionally, and correctly?

This session brings together industry claims veterans, Chantal Roberts and Fred Fisher for a conversation all about the case for staffing a claims team with experienced claims professionals who have the margin to truly work each claim. Moderated by Academy Director Patrick Wraight, this conversation is one that claims professionals and industry executives should clear their calendars for.