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Nancy Germond

Nancy Germond

Nancy Germond is the Executive Director, Risk Management and Education, for the Independent Insurance Agents & Brokers of America, the “Big I.” She is located in Phoenix, Arizona. With almost four decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, and white papers and has consulted and presented to public-sector and private-sector insurance organizations. She is a licensed P&C agent and adjuster.

A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. Nancy holds a B.A. in Communication from Mills College and a Master’s degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.

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Workers' Comp in 60 Minutes - How Agents Can Lead with Work Comp

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Workers' compensation insurance affects nearly everyone. Most businesses need to have it. As insurance professionals, we should know all we can about the policy. Join us as Nancy Germond brings a fast-paced breakdown of all things workers' comp.

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No One Said it Would be Easy. Navigating the Current Hard Market

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What should agencies do given the current condition of the insurance market? Hard markets are a fact of the insurance world and we are in one now.


Join us as Patrick Wraight, Academy Director of Education, hosts a panel of experts to discuss the current hard market, what's really going on, and how agents can navigate the difficulties they are seeing in the marketplace.


NOTE: We are currently offering this class free as a service to the insurance industry. Please don't miss this limited offer.

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10 Ways to Avoid an Agency E&O Claim

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Agency errors and omissions insurance is there to provide coverage when a mistake turns into a damages request and it often happens because an insured didn't get a claim paid, or some other trouble occurs in the life of agency/client relationships. Join us as Nancy Germond brings us her top 10 ways to stay out of this trouble.

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10 Tips to Improve a Workers' Compensation Program

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Workers' Compensation is a simple idea but when put into practice, it can get complicated.


Based on her new book, Workers' Compensation in Two Hours, this session will help you to help your clients navigate the workers' comp world that they dread.

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Tackling the Brain Drain - Integrating an Emerging Generation and an Exiting Generation

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Employee turnover can be high anytime, but when you have one generation that is leaving the workforce at the same time as another is entering it, the result can be difficult for the business, and the industry. In this session, Nancy Germond is addressing one of the greatest needs in the insurance world, bringing the next generations up to speed before another generation exits the scene completely. Join us for this important class.

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Compensability Determinations in Workers' Compensation - What Now in Light of COVID?

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What makes for a compensable workers' compensation claim? This question has become exceedingly important in light of the continuing COVID-19 pandemic. Is it possible that someone might have a compensable COVID-19 related workers' compensation claim? This class will help you explain to your clients why injuries or illnesses that do not seem work-related may be accepted for payment.


This is the question that Nancy Germond wants to help us answer. Join us for this important and timely session on the effect that COVID-19 is going to have on certain workers' compensation claims today and in the future.







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Preparing a Winning Underwriting or Bid Submission

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This course will help you create a better bid presentation, build a stronger relationship with underwriters and help you present yourself in your organization's best light.

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