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Insurance and technology are closely related to each other. Technology allows insurance to operate and insurance allows for innovation and expansion in technology. But can technology really predict claims or help insureds to avoid claims? This is one...
One of the first questions that must be addressed in the event of a property loss is what caused the loss? After the cause of loss is determined, the next question is whether that cause of loss is a covered cause of loss. In this session, we will d...
How is it that we often find ourselves doing the less important tasks? Or worse, looking at all that needs to be done and in a fit of overanalysis, do nothing? Join us as Marsha Egan brings us her 10 best tips to better prioritize our life and work.
In this final session of our CGL Master Class, we will look at how the limits on the CGL policy get used. It may seem straightforward, but when you consider that there are six limits and a loss might touch three of them at once, it begins to get a li...
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*Click on an instructor's headshot to view their bio.
Patrick is the Director of Insurance Journal’s Academy of Insurance. As an insurance learning professional, he is passionate about taking the complicated and making it accessible for everyone, especially the insurance community.
He started his insurance career as a commercial underwriter for an MGA that wrote fire departments, ambulance companies, home medical equipment dealers, and other niche markets. It was there that he also started his journey in insurance education by designing and implementing a new underwriter training program.
From there, he moved to one of the largest Florida-based property insurers to become an underwriter trainer. While there, his role expanded beyond classroom and online training to become a learning consultant. He spent time with his customers to determine their learning needs and develop a plan to meet those needs.
Patrick has earned several industry designations:
Patrick is also the 2021-22 President of SITE, the Society of Insurance Trainers and Educators.
Kathy Ryan, SPHR, is an award-winning author and owner of Pinnacle Coaching Group, LLC. Over the last 30 years, Kathy has influenced thousands of people in the business and non-profit sectors through her coaching, consulting, speaking and on-site training. Her expertise covers a wide range of subjects including leadership, communication, human resources management, team dynamics, and performance management.
Kathy earned her B.A. degree in psychology and history from Dickinson College in Carlisle, Pennsylvania and has been awarded a lifetime certification as a Senior Professional in Human Resources (SPHR) from the Society for Human Resources Management. She has experience working with diverse industries including insurance, hospitality and entertainment. She is certified in the use of the Myer-Briggs Type Assessment (MBTI), as well as a number of other assessments and tools to support development.
Kathy is author of the book, "You Have to Say the Words" An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance, which won a Royal Palm Literary Award from the Florida Writers Association. Her interactive training program based on the book has helped thousands of managers to improve their coaching skills and drive performance. Her articles on leadership and other personal development topics have been published in numerous magazines including the Insurance Journal. You can follow Kathy’s blog, Inspired Leadership, at www.CoachKathyRyan.com .
Frederick J. Fisher, J.D. is currently the President of Fisher Consulting Group, Inc. and was the Founder of E.L.M. Insurance Brokers, a Wholesale & MGA facility specializing in Professional Liability and Specialty Line risks. He is a Member of the Editorial Board for Agents of America; a Faculty Member of the Claims College, and Member of the Executive Council, School of Professional Lines sponsored by the Claims & Litigation Management Association and Instructor for the Academy of Insurance.
Since his career began, Mr. Fisher focused on one vision: providing financial security to the client. The result was a successful 40-year career in Specialty Lines Insurance. In 1975, Mr. Fisher began his career on the service side, as an Independent E&O claims adjuster. In 1982, he bought the Company, continued with claims, while expanding the firm’s services to include qualitative claim auditing, risk management & loss control services, and acting as a TPA. In only 4 years, the annual billings increased by 400%. His claim auditing techniques and recommendations resulted in substantial client savings (including the SCRTD now known as the Los Angles MTA). Many Insurers and self-insureds adopted not only the performance standards raised in the audits but adopted his recommended Attorney Management Guidelines as a base, which are still in use today by many major insurers.
In 1995, he formed what is now known as ELM insurance Brokers, a firm that has acted as an MGA and Wholesale Broker of Professional Liability Insurance and Specialty Lines. From nothing, the firm grew rapidly to a $30 Million dollar facility when sold in 2008. He has lectured extensively on professional liability issues since 1978 and authored over 64 articles in trade journals and periodicals. He is the author of BROKER BEWARE, Selling Real Estate within the Law. He designed a program to conduct on-site pre-underwriting risk management assessments of a clients' professional liability exposures. In 1993, he was elected to the Professional Liability Underwriting Society (PLUS) Board of Trustees. After serving in all Officer capacities, he was elected President in 1997. He remains a Special Materials Expert for several RPLU courses and is the Senior Technical Advisor for The Professional Liability Manual, first published by the International Risk Management Institute in 1990. He has taught over 100 CE classes and lectures. He testifies regularly as an expert witness in cases dealing with the duties and obligations of professionals as well as on coverage and claims-made issues.
Nancy Germond is the President of Insurance Writer, a consulting firm located in Phoenix, Arizona. With more than three decades of risk management experience, her unique insights and abilities help businesses better understand and manage their risk. Nancy has authored scores of risk management-related articles, white papers and has consulted and presented to both public sector and private sector insurance organizations.
A second-generation insurance professional, Nancy was the first risk manager of the City of Prescott, Arizona, and has worked in the private and public sectors as a claim and risk manager. In 1997 she founded Insurance Writer to assist insurance organizations to better manage their employment-related issues and to better penetrate the competitive insurance marketplace. Nancy holds a B.A. in Communication from Mills College and a Masters degree in sociology from Lincoln University. She also holds the Associate in Risk Management, the Associate in Claims designation from the Insurance Institute of America, the Insurance Training Professional Designation from the Society of Insurance Trainers and is a Senior Professional in Human Resource Management.
Chris Burand is president and owner of Burand & Associates, LLC, a management consulting firm specializing in the property-casualty insurance industry. Chris is recognized as a leading consultant for agency valuations, increasing profits, and producer compensation plans. His services include: Agency valuations/due diligence, producer compensation plans, expert witness services, E&O carrier approved E&O procedure reviews, and agency operation enhancement reviews. He also provides the acclaimed Contingency Contract Analysis® service and has the largest database and knowledge of contingency contracts in the insurance industry.
Chris has more than twenty-five years’ experience. He brings his broad experience and wealth of knowledge into every agency. He is a featured speaker across the continent at more than 300 conventions and educational programs. He writes a monthly article for the Insurance Journal. Prior, he wrote a monthly column for American Agent & Broker for 11 years. His articles have been published more than 250 times and have been published by Rough Notes, The National Underwriter, A.M. Best, and approximately a dozen regional insurance publications. He also publishes Burand’s Insurance Agency Adviser for independent insurance agents.
Chris holds a Bachelor's Degree in Business with emphasis in Finance from the University of Colorado and a MBA from the University of Denver. He is a member of the Institute of Business Appraisers, NACVA, a Department Head for IIABA's Virtual University, a contributing consultant for IMMS, and a volunteer counselor for the Small Business Administration's SCORE program.
Areas of Expertise:
Chris Christian stumbled into insurance in 1985 as a temporary employee at GAF Insurance Services, a bank-affiliated insurance agency in San Diego. After six years with GAF, Chris moved to the carrier side, opening the San Diego branch office of RLI Corp, an underwriter of specialty lines of insurance. The San Diego office was dedicated to Directors and Officers Liability coverage, and was the launching pad for Chris’s specialization in professional liability.
Chris left RLI in 1997 to establish her own underwriting facility at London American General Agency and branched out thereafter into professional liability broking.
Chris joined U.S. Risk in November of 2005 and six months later relocated herself, her significant other, and 26 animals to Tennessee, where she continues her pursuit of the art and science of professional liability broking, and contributes to the industry as a frequent speaker, author and association participant.
Preston is a founder and the Executive Director of “the Institute of WorkComp Professionals,” which trains and certifies insurance agents in workers’ compensation insurance. He is well known to the industry, speaking nationally for numerous insurance associations and authoring articles that have appeared in multiple trade publications. You may also know him through his weekly email, Presentation Skills Wisdom Letter.
Preston received his Bachelors Science degree from the University of California, Berkeley. He also taught insurance at a California Community College and chaired a week long insurance agency management school for 6 years.
With over 50 years experience in the industry he has a wealth of knowledge and expertise.
Peggy M. Jackson, DPA, CPCU, is an author, consultant, and nationally recognized lecturer in risk management, business continuity planning, and Sarbanes-Oxley compliance. She is a Principal with Peg Jackson & Associates in San Francisco, CA and Alexandria, VA. Her specialty areas include Done in a Day® risk management and contingency planning as well as SOX compliance for nonprofit organizations. Dr. Jackson has written or coauthored seven books on risk management, business continuity planning, and Sarbanes-Oxley compliance for nonprofit and small business audiences for publishers John Wiley & Sons. Her books, Sarbanes-Oxley for Nonprofits and Risk Management and Contingency Planning: Done in a Day Strategies won honorable mention at the 2007 Nonprofit Management Association Book Awards. Her latest book, Reputational Risk Management, will be released in Spring 2010 by BEW Publishers.
Dr. Jackson earned a doctorate in public administration (DPA) from Golden Gate University in San Francisco and holds the professional designation of Chartered Property and Casualty Underwriter (CPCU). She designed the Jackson Risk Management Model© as part of an award-winning doctoral dissertation on risk management techniques. She is a member of the Washington DC Chapter of the CPCU Society and was recently appointed to the governing committee of the Risk Management Interest Group of the Chartered Property & Casualty Society (CPCU).
Joseph S. Harrington, CPCU, ARP, is an independent business researcher and writer specializing in property/casualty coverages and operations. He has published articles in numerous insurance publications and delivered numerous presentations for insurance groups.
For more than 21 years, Joe was communications director for the American Association of Insurance Services (AAIS). He has been active with The Institutes and the CPCU Society, and continues to serve on the Society's publications committee. Joe can be reached at firstname.lastname@example.org.
David Paul is a principal at ALIRT Insurance Research, a firm specializing in the analysis of insurance company financial performance trends. ALIRT’s quarterly insight into the underlying financial strength of life, property & casualty and health insurers allows distributors and buyers of insurance products to better understand macro financial trends in U.S. insurance markets as well as anticipate financial stress and/or rating downgrades of insurance partners before they occur. ALIRT also provides in-depth intelligence on carrier financial performance to insurers and asset managers.
David was a founding member of ALIRT Insurance Research (1999), building out the company’s life, property/casualty, health, and international analytical models/services. David co-directs the company’s research staff, manages internal IT initiatives and product development, pens a number of the firm’s insurance industry research pieces, and is actively engaged in client service and business development.
David has over 25 years of experience in insurance research and financial analysis and is active in the industry as an author and public speaker.
Michael Trouillion began his insurance career directly out of High School as a file clerk with a medium sized San Fernando Valley agency. Throughout his career, Michael has been an Assistant Account Manager, Account Manager, Account Executive (producer), Marketing Manager and Agency Operations Manager. He has also been a compliance manager for a large commercial property program and handled licensing and surplus lines filings for multiple states. These experiences gave him both the broad and specific view that helps him to understand processes and how to match workflows to them. Michael is a past board member of the SoCal Valley NetVU Chapter, Member of the NetVU Communications Committee (National Level), Member of NetVU Educators Guild and previously served on the Advisory Board of the Insurance Skills Center (insurance education arm of IBA West).
Brenda Powell Wells holds both a Bachelor of Business Administration and a Ph.D. in Risk Management and Insurance from the University of Georgia. She holds the Chartered Property and Casualty Underwriter (CPCU), Accredited Advisor of Insurance (AAI) and Construction Risk Insurance Specialist (CRIS) designations.
Brenda has spent over 30 years studying and teaching risk management and insurance. She presently serves as the director of that program and is the Robert F. Bird Distinguished Professor of Risk Management and Insurance.
During her career she has taught numerous risk and insurance courses. She has also supervised countless internships and independent study projects. Brenda has a long history of forming, supporting, and mentoring student organizations and has a wide range of experience in public relations and fundraising. She is the founder of the Texas Risk and Insurance Professional Society (TRIPS), a non-profit entity that supports insurance education. She has a career fundraising total of well-over $2 million.
Brenda has published articles in Journal of Risk and Insurance, Journal of Insurance Regulation, Journal of Insurance Issues, and others. Her current research interests include mass tort litigation in the pharmaceutical industry, the effect of marijuana legalization on the insurance industry, social media, cyber liability and how insurance education impacts public attitudes towards the insurance industry. Her publication in Journal of Insurance Issues on marijuana legalization and its impact on property-casualty insurance is considered the seminal paper in this field.
Outside of her duties in academia, Brenda serves as a private consultant and corporate trainer to the insurance and risk management industry. Her consulting firm—Risk Education Strategies--offers agency management consulting, social media consulting, custom seminar delivery, preparation of expert opinions and testimony, continuing education course delivery, agency valuation, risk management audits, and intellectual patent application review. More information about her firm can be found at www.riskedstrategies.com
Chris Amrhein, like most true believers in insurance, stumbled upon this business accidentally; specifically, after graduating from college and needing a job.
After beginning in this business as a life-health agent, he graduated to property-casualty sales where he first met the greatest mine of comedy material extant today, the ISO forms. Following several years as a producer and independent agency manager/owner, Chris spent many years as a full-time educator/VP-Education for the Florida Association of Insurance Agents and VP-Education for the Independent Insurance Agents and Brokers of America. Those years found him traveling about the country teaching seminars on everything from agency management to the claims made CGL. It has also taught him the absolute truth of Jimmy Buffet's famous observation about those who make a career of the property-casualty business: "If we weren't all crazy we would go insane."
Chris is now a speaker, consultant, seminar leader and training developer, and resides in Lorton, Virginia, with the love of his life (and wife) Donna and youngest son Alexandru (17). His two older sons - Patrick, 34 and Kevin, 32 – are doing quite well without him. His email address email@example.com and website www.insuranceisfun.com, say it all.
Current Industry Activities:
Rita Hollada is the Vice-President of The Insurance Professionals, Inc., a consulting and professional education group. She is an honors graduate of Virginia Tech in Blacksburg, Virginia and began her professional career in human resources management before entering the insurance industry in 1979 when she and her husband started an agency from scratch. She remains a licensed agent and broker.
Rita earned the designation of Accredited Advisor in Insurance in 1983, followed by the designations of Chartered Property Casualty Underwriter in 1987 and Certified Insurance Counselor in 1988. In 1997, she was awarded PIA National's Presidential Award for her work with flood insurance and natural disaster legislation. She received the CPIA designation in 1998 after assisting that organization with the development of its Saleswise Success Seminars.
Rita remains an active member of the insurance industry, representing PIA National on several committees. She is also a contributor to numerous magazines and professional journals. Rita wrote a regular column on flood insurance issues for the Professional Agent Magazine for several years. She currently serves on the Flood Insurance Producers National Committee where she served as Chairman for two years. She also has served on the board of the Natural Disaster Coalition.
In addition to the insurance industry, Rita has been invited to speak on effective communication and customer service to many diverse groups. She is a member of the National Faculty of the CIC program as well as an instructor for other National Alliance programs. She designs and instructs special topic courses for insurance companies, agencies, industry associations and local community colleges and often works as a consultant with agencies on agency management issues.
Kevin is the Lead Workers’ Compensation Analyst for the Institute of WorkComp Professionals. He joined the Institute in 2003 after a stint as a systems manager for a mid-sized manufacturing company.
A licensed P&C agent, Kevin has an affinity for making the technical simple, whether it is computers or insurance.
Kevin’s plain speak approach is the key – whether he is presenting in a live workshop with agents, giving workshops for employers, or presenting webinars.
His technical Workers’ Comp skills have helped Advisors through sticky situations (analyzing over 600 accounts for agents in the last six years). Kevin constantly works with Certified WorkComp Advisors to deepen their knowledge of the Institute process and provides expert guidance on audits, Experience Mods and injury management.
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Using Academy of Insurance online courses has helped our current staff with particular areas of coverage and has helped us develop our newbies to insurance as well as using the skills tests to help us mentor the new staff. I would recommend the use of Academy of Insurance for all levels of staff for add’l knowledge &/or training purposes.
I have been a customer of the Academy of Insurance for a little over 2 years. My office has viewed over 20 different courses and we have benefited from the instructors and the class material. I plan to continue to utilize this very useful resource for learning.
Where do you stack up?
These exams were designed to help you pinpoint areas of interest for possible training opportunities.
This skills test focuses on workers' compensation topics, including;
This skills test focuses on personal lines topics, including;
This skills test focuses on commercial property topics, including;
This skills test focuses on commercial general liability topics, including;
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