Trent is a Property Programs Instructor for Vale Training Solutions in Arlington, Texas and developed the Green Risk Professional designation as well as authoring insurance course manuals for Vale. Trent lectures across the country on green issues and has presented to NAMIC, CPCU chapter, claims association, national claim conferences, restoration industry, and to universities. In addition, he teaches and develops other property courses at Vale. He has earned the Associate in Claims (AIC) and LEED Green Associate designations. He is also certified as a Corporate Social Responsibility Practitioner from the Institute of Environmental Management Assessment, and he is a Green Risk Professional (GRP). Trent is also an EPA Certified Renovator.
In addition to being a second generation insurance professional, Trent has a Bachelor Business Administration degree from the University of North Texas (1986) where he studied insurance and real estate. Following university, he spent seven years at State Farm Insurance and held positions as a claims specialist, senior referral unit specialists, and served at catastrophe sites supervising property claims. He is also a veteran adjuster of Hurricane Andrew and numerous catastrophe events during this tenure at State Farm.
Trent was also the CEO of a fire and water restoration company for five years specializing in rebuilding both commercial and residential properties. Furthermore, he owned an independent adjusting service ten years. In 2006 Trent authored the book, Catastrophe Adjusting, which helps prepare new adjusters who enter the catastrophe claims field. He has also been a licensed insurance agent.
Trent has been married thirteen years to Heather Massey who is a trainer and technical analyst for Cunningham Lindsey. They have three beautiful children and are active in their church and community.
This course is a review of the fundamental characteristics which label a building green. Attendees will learn what a green building is ‘by definition’ and environmental statistics on both residential and commercial buildings. In this course, the six primary goals of green buildings will be identified.
In the United States we have a variety of green building rating programs available at local, state, and national levels. While no two programs may be exactly identical, there are some common themes found in rating programs which this course explores
As claims adjusters and managers, it's doubtful many stop to consider, for long, how verbal and non-verbal interactions with customers impact their perception of us through the human senses. Furthermore, have claim executives considered how company policies impact customer perception via the senses?