Insurance Skills
Can You Hear Me? Yes, I Am Listening!
How many times have you been in a meeting or other conversation and realized that you had no idea what direction the conversation was going and you were pretty sure that you were supposed to add something to it?
Many of us struggle to listen and that's a tough thing to realize, but it's not that tough to fix. Join us as Michael Koscielny brings us a session that makes us want to say, Yes, I am listening!
The Easy Questions No One Asks (Including YOU), And What Happens When You Don't
In this session Chris Boggs talks about key underwriting questions no one asks (or thinks to ask) and what happens when you don’t. For instance, “Who owns the building?” You might think that's an easy one. We think it's obvious that the insured owns the building, but what happens at claim time when it is finally discovered that the insured doesn't own the building, and another corporation owns the building? How's that claim going to be paid? This is the sort of question that we're dealing with in this session.
Evolution of Policy Language that Can Get You Sued
One agent's renewal business is another agent's new business. this is one of the ideas that Fred Fisher will bring out in this class. Fred will bring out the nuance in insurance policy language that is giving insureds trouble when there is a claim, and he will help us to understand how and why to review clients' policies as if they are new business so that we can know how the policy reads, and how that will impact the client.
Language v. Logic: Knowing When to Argue Policy Language or Logic
Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay brings his session comparing logic and language.
Humans and Machines - The Next Insurance Revolution
At its core, insurance is a people business. We help handle the risks that people face. We are people who sell, underwrite, adjust claims and more for other people. So what does the future melding of people and technology hold? Probably not something Borg-like, but join us as Abi brings her session about the combination of people and machines.
Evaluating Risk Quality
Have you ever wondered what makes a risk more acceptable to an insurance company?
Have you ever less than favorable pricing by an insurer and you didn't understand why?
Join us for this webinar by Richard Faber. He plans to help us to understand what makes a high-quality risk in the eyes of an insurer.
The Four Cornerstones of Mediation
When you're dealing with a disputed claim, one way that the dispute can be handled is by mediation. Join us as Winter Wheeler helps us to to understand her Four Cornerstones process.
When Words Collide - The 12 Part Series Bundle
Have you ever wondered why a claim that seemed clearly covered was denied?
Have you ever tried to convince someone that your reading of the policy was correct?
Have you ever tried to help someone to get a claim covered when the adjuster denied coverage?
Join us as Bill Wilson walks us through his bestselling book, When Words Collide. You get to hear from Bill monthly all year and by the end of the year, you'll be a better insurance professional.
Resolving Claims Disputes: A 4-Step Claim Resolution Process
This is a special Academy Event in 12 parts. This is it! The LAST Session!
Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".
In this session, he wraps up the whole conversation by helping us to have the claims appeal conversation.
Sign up today for this session, or sign up here and get in on the WHOLE EVENT.
Resolving Claims Disputes: Insurance Contract Interpretation - Part 3 of 3
This is a special Academy Event in 12 parts. Welcome to part 11!
Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".
In this session, he completes his discussion on the legal principles that underlie the claim dispute process.
Sign up today for this session, or sign up here and get in on the WHOLE EVENT.