Personnel Management
Why Producers and CSRs Quit: How to Avoid Employee Turnover
This course looks at the foundational reasons why two critical positions for most agencies, producers and account managers, are susceptible to turnover.
Conflict Styles (2-part series)
When conflict is handled effectively, conflict can result in enhanced working relationships, more productive teams and creative and innovative problem solving.
Time Management
How many time in the past week have you said, "I just can't seem to get anything done?" Having said it, you probably seek out easy targets to blame for your lack of productivity.
Leadership Land Mines and How to Avoid Them
Explore the most common land mines that can undermine your effectiveness as a leader. Learn strategies to overcome your mistakes and minimize their impact on your team.
Performance Management Process
Learn the steps involved in creating and executing a successful Performance Management Process within your organization.
Using Feedback to Motivate Performance
This webinar gives you the tools necessary to allow you feel more comfortable giving feedback, help your employees learn from their mistakes and continually improve their performance.
Avoiding The Top 5 Mistakes Made When Hiring Producers
Learn ways to correct the most common mistakes agencies make when hiring sales executives. The key is to make your own plan, define what makes a "good" producer, hire and avoid repeating the bad habits of old.
Conducting Constructive Annual Employee Reviews
Learn the critical factors that make your annual employee performance appraisal process contribute to the bottom line
Your Organization, the EEOC and Sexual Harassment
This seminar will explore the regulations against sexual harassment and help you better train and manage your employees in this critical employment arena.
How to Have the Tough Conversations
The ability to effectively prepare for and conduct a productive counseling session is an essential skill in today's workplace. Learn how to conducting the "difficult conversations."