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Insurance Skills

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Humans and Machines - The Next Insurance Revolution

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At its core, insurance is a people business. We help handle the risks that people face. We are people who sell, underwrite, adjust claims and more for other people. So what does the future melding of people and technology hold? Probably not something Borg-like, but join us as Abi brings her session about the combination of people and machines.

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Language v. Logic: Knowing When to Argue Policy Language or Logic

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Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay brings his session comparing logic and language.

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Evolution of Policy Language that Can Get You Sued

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One agent's renewal business is another agent's new business. this is one of the ideas that Fred Fisher will bring out in this class. Fred will bring out the nuance in insurance policy language that is giving insureds trouble when there is a claim, and he will help us to understand how and why to review clients' policies as if they are new business so that we can know how the policy reads, and how that will impact the client.

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The Easy Questions No One Asks (Including YOU), And What Happens When You Don't

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In this session Chris Boggs talks about key underwriting questions no one asks (or thinks to ask) and what happens when you don’t. For instance, “Who owns the building?” You might think that's an easy one. We think it's obvious that the insured owns the building, but what happens at claim time when it is finally discovered that the insured doesn't own the building, and another corporation owns the building? How's that claim going to be paid? This is the sort of question that we're dealing with in this session.

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Can You Hear Me? Yes, I Am Listening!

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How many times have you been in a meeting or other conversation and realized that you had no idea what direction the conversation was going and you were pretty sure that you were supposed to add something to it?


Many of us struggle to listen and that's a tough thing to realize, but it's not that tough to fix. Join us as Michael Koscielny brings us a session that makes us want to say, Yes, I am listening!

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Items 21 to 25 of 25 total

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