Insurance Training Course Catalog
4 Item(s)
The ROI of Claims Staffing
Modern business wisdom tells us that personnel is one of the higher overhead categories and therefore, one of the quickest ways to increase margin and profitablity is to shed headcount. But what happens when the headcount goes down, but the work goes up and becomes more complicated? Join us as Chantal Roberts and Fred Fisher discuss the impact of claims staffing on insurer profitability, and the real ROI of keeping the team robust, experienced, and professional.
Ethics Frontier: Navigating AI and Claims in the Age of Complexity
Ethics is a complex topic on a good day. When you add the specter of AI to the conversation, the complexity ramps up markedly. Join us as we bring together a team of experienced claims adjusters who are going to examine the ethical implications of AI in the claims handling process.
The Cyber Claim Minefield - What Happens When Your Agency (or Policyholder) Is Hacked?
When a loss happens, the claims journey can be a difficult one. When the claim is related to a cyber coverage, that difficulty is ramped up. Join us as Tom Wetzel brings this session all about navigating the process of a cyber claim.
How An Adjuster Reads An Insurance Policy
For the first time in Academy of Insurance history, participants will choose a real-world claim scenario, and Chantal Roberts will walk through the ISO Homeowner policy, step-by-step, demonstrating how an adjuster reviews the policy to make a coverage decision. Join us for this special live session. Chantal will open the adjuster tool bag and show us how it works.
4 Item(s)