Insurance Training Course Catalog
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Customer Support: The Continuum of Service, Satisfaction, and Success
The most critical person in any insurance process is the person who answers the phone, especially when there's a problem. In this session, our own George Jack brings his perspectives on customer support, and how the customer support agent can be the difference between a happy (and cared for) customer, and a lost customer.
Captive Insurance and the Ethics Equation: A Framework for Integrity
When you're dealing with a product that relies on everyone dealing with each other with the utmost good faith, the topic of ethics is important. Join us as Michael Koscielny brings us this timely and important session.
2 Item(s)