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Insurance Skills

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Resolving Claims Disputes: Step 0

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This is a special Academy Event in 12 parts. Welcome to part 6!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he helps us to understand the impact of proper claim declinations and reservation of rights letters.


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Resolving Claims Disputes: Advocacy

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This is a special Academy Event in 12 parts. Welcome to part 5!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he introduces certain skills that govern resolution of claims disputes.


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Avoiding Claims Disputes: Prevention

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This is a special Academy Event in 12 parts. Welcome to part 4!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he details strategies to avoid claims disputes by looking at the policy early on and closing any known coverage gaps.


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Two Ways to Deal with Claims Disputes: Avoidance and Resolution

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This is a special Academy Event in 12 parts. Welcome to part 3!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he shows us how to resolve claims disputes. Sometimes, you can resolve the dispute before it exists and sometimes, you have to resolve it after the loss occurs.


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Why Claims are Denied

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This is a special Academy Event in 12 parts. Welcome to part 2!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he helps us to understand why claims get denied and provides some specific ways to try and get the claim paid.


Sign up today for this session, or sign up here and get in on the WHOLE EVENT.

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How to Resolve Insurance Coverage and Claims Disputes

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This is a special Academy Event in 12 parts. Welcome to part 1!


Join us as renowned insurance educator, author, and speaker, Bill Wilson, starts to walk us through his best selling book, "When Words Collide".


In this session, he starts at the very beginning (a very good place to start).


Sign up today for this session, or sign up here and get in on the WHOLE EVENT.

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Negligence, Legal Liability and Insurance Coverage

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How does one become legally liable?

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The Agent's Role in Enterprise Risk Management

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Can or should agents consider themselves the insured's "risk manager?" Can or should agents claim to provide "Enterprise Risk Management" services?

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Technology is a Gimmick

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Technology is everywhere and sometimes technology is suggested as the cure for everything. But, can technology fix all problems? Or, is the industry forgetting one of the most important aspects in claims processing - the human component?

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Claims Stories: From our Customers Perception

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Can property insurers learn more about loss if claims are examined from the customer's perception?

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