Insurance Training Course Catalog
Language v. Logic: Knowing When to Argue Policy Language or Logic
Sometimes getting a claim paid comes down to who can make the best argument for or against coverage. Insurance policies use very specific language, but the best answer to the question of coverage is often, it depends or maybe. Join us as Michael Gay brings his session comparing logic and language.
Humans and Machines - The Next Insurance Revolution
At its core, insurance is a people business. We help handle the risks that people face. We are people who sell, underwrite, adjust claims and more for other people. So what does the future melding of people and technology hold? Probably not something Borg-like, but join us as Abi brings her session about the combination of people and machines.
Evaluating Risk Quality
Have you ever wondered what makes a risk more acceptable to an insurance company?
Have you ever less than favorable pricing by an insurer and you didn't understand why?
Join us for this webinar by Richard Faber. He plans to help us to understand what makes a high-quality risk in the eyes of an insurer.
The Four Cornerstones of Mediation
When you're dealing with a disputed claim, one way that the dispute can be handled is by mediation. Join us as Winter Wheeler helps us to to understand her Four Cornerstones process.
When Words Collide - The 12 Part Series Bundle
Have you ever wondered why a claim that seemed clearly covered was denied?
Have you ever tried to convince someone that your reading of the policy was correct?
Have you ever tried to help someone to get a claim covered when the adjuster denied coverage?
Join us as Bill Wilson walks us through his bestselling book, When Words Collide. You get to hear from Bill monthly all year and by the end of the year, you'll be a better insurance professional.
The Agent's Role in Enterprise Risk Management
Can or should agents consider themselves the insured's "risk manager?" Can or should agents claim to provide "Enterprise Risk Management" services?
Technology is a Gimmick
Technology is everywhere and sometimes technology is suggested as the cure for everything. But, can technology fix all problems? Or, is the industry forgetting one of the most important aspects in claims processing - the human component?
Claims Stories: From our Customers Perception
Can property insurers learn more about loss if claims are examined from the customer's perception?
Eight Court Cases You Should Know By Name (2-part series)
Sometimes, a name says it all. There are slightly more than a handful of insurance industry cases that have become known by name. This seminar explores this phenomenon by looking at the cases which can be known by one name and providing a substantive discussion of the principles they represent.