Insurance Training Course Catalog
Agency Best Practices Revisited: Why The Order Taker Standard Does NOT Work to Your Detriment
What's the best way to serve a client? Is it to rely on them to tell you what insurance they need, or is there a different way? Join us as Fred Fisher brings his understanding of how to best avoid E&O troubles to help you to serve your clients better.
Emerging E&O Risks for 2026
There is no shortage of people who are willing to discuss how to avoid an E&O claim, but there aren't many as qualified as Chris Burand to truly bring a deep understanding of the E&O issues that agents face. Join us as Chris brings this new session about the changing E&O landscape to help agents understand their risks and manage them properly.
Saving Commercial Property Insureds from an Epic Coverage Fail
One of the worst conversations that can happen in the insurance world is when a loss isn't covered. No matter who tells the insured that there's no coverage, it's not a good day for anyone. One more conversation that's worse for an agent is when it comes out that the loss could have been covered, but the agent didn't ask the right questions, or look for the right endorsement. Join us as Kevin Amrhein helps us not to suffer epic fails related to commercial property coverage.
2026 ISO CGL Endorsements. The New, The Updated, and The Totally Expected
New exclusions abound. The 2026 ISO CGL update added seven new exclusions. Join us as Academy Director Patrick Wraight opens the forms, and does what he likes to do, discuss what these new endorsements mean to agents, underwriters, and clients.
21st Century Political Risk
The world is unpredictable. That's the center of the risk and insurance world. Join us as Joe Harrington discussed political risk management and insurance in the second quarter of the 21st century.
The ROI of Claims Staffing
Regular Price: $99.00
Special Price: $0.00
Modern business wisdom tells us that personnel is one of the higher overhead categories and therefore, one of the quickest ways to increase margin and profitablity is to shed headcount. But what happens when the headcount goes down, but the work goes up and becomes more complicated? Join us as Chantal Roberts and Fred Fisher discuss the impact of claims staffing on insurer profitability, and the real ROI of keeping the team robust, experienced, and professional.
From Lab to Liability: Peptides and the Future of Insurance
Dr Brenda Wells and her risk management students are ready to bring their spring project to you. The topic? Peptides and the Future of Insurance. Their tackling what appears to be on everyone's mind these days, GLP-1 inhibitors. What the are, what they do, and what risks are associated with them.
Cyber: No Biz Too Small
"My shop is too small for anyone to hack us."
That sentence sentence should be enshrined in a list of phrases that should never be uttered, like "What could possibly go wrong?"
This session is all about dispelling the myth that small businesses are safe from hackers, cybercriminals, and digital destruction. Join us as Kevin Amrhein helps us to understand that any business can be digitally attacked and therefore needs cyber coverages.
ISO Business Owners Program Changes: What You Need to Know
Have you ever thought about the insurance needs of the smallest of businesses? Think about the mall kiosks, or the artisan baker who doesn't have a shop, but is at every festiable within 50 miles of you. They need insurance. This two-part class will focus in on those small businesses and how the ISO Business Owners Program might meet their needs. Join us as Patrick Wraight and Casey Roberts help us serve this market segment.
Mitigating Risk in the Subcontractual Relationship Through Insurance
This class teaches people in risk management roles in construction how to construct insurance requirements in a typical contract and why, to identify risks and exposures and how to use insurance to mitigate them. Join us as Michael DeFelice, CRIS brings us his session all about mitigating the risks created by these contracts.