Insurance Training Course Catalog
Gotchas That'll Getchya - Latest Policy Language That'll Get You Sued
Fred Fisher is paying attention to court coverage decisions that might impact your clients. Join us as he reviews ways that coverages are being reduced by expanded interpretations of policy exclusions and limitations.
Auto Insurance: You Get What You Pay For
Join us as Academy Director Patrick Wraight brings the next entry into the New To Insurance series and talks all about auto insurance. It's not about only pay for what you need. It's about getting what you pay for.
Forward Into The Past: Certificates of Insurance, Additional Insureds, and Other Contractual Risk Transfer Issues
Raise your hand if you love dealing with certificates of insurance. That's what I thought. Everyone else thinks so, too. Since you have to deal with them, watch this class with Bill Wilson, expert on insurance and contractual risk transfer.
Customer Support: The Continuum of Service, Satisfaction, and Success
The most critical person in any insurance process is the person who answers the phone, especially when there's a problem. In this session, our own George Jack brings his perspectives on customer support, and how the customer support agent can be the difference between a happy (and cared for) customer, and a lost customer.
Captive Insurance and the Ethics Equation: A Framework for Integrity
When you're dealing with a product that relies on everyone dealing with each other with the utmost good faith, the topic of ethics is important. Join us as Michael Koscielny brings us this timely and important session.
Emerging EPLI Risks
EPLI is about more than providing coverage for improper hiring or training. There's more going on than did the employer follow their own procedures. The exposures surrounding EPLI are changing as the workforce experience changes. Remote work, blended work, and return to office are just a few considerations in the current EPLI sphere. How does the expansion of legalized marijuana impact EPLI? What about the use of AI tools in hiring? Join us as Casey Roberts answers these questions and more.
The Cyber Claim Minefield - What Happens When Your Agency (or Policyholder) Is Hacked?
When a loss happens, the claims journey can be a difficult one. When the claim is related to a cyber coverage, that difficulty is ramped up. Join us as Tom Wetzel brings this session all about navigating the process of a cyber claim.
A-B-C, Not As Easy As 1-2-3. The CGL Coverages
When many people think about CGL coverage, they think about coverage for bodily injury and property damage, but there's more to it. In this session, Academy Director, Patrick Wraight will cover the highlights of coverage on the ISO CGL coverage form (CG 00 01).
Managing and Insuring Reputational Risk
A business's reputation is a large part of its potential for future revenue, growth, and sustainability. What does a business do if something damages that reputation? That's the core of this session. Join us as we explore reputational risk and potential insurance solutions with Joe Harrington in this session.
Women in Insurance - The Challenges and The Rewards
Women in the insurance industry face challenges that are particular to them and Nancy Germond is here to help us to understand those challenges.