Insurance Training Course Catalog
Customer Support: The Continuum of Service, Satisfaction, and Success
The most critical person in any insurance process is the person who answers the phone, especially when there's a problem. In this session, our own George Jack brings his perspectives on customer support, and how the customer support agent can be the difference between a happy (and cared for) customer, and a lost customer.
Emerging EPLI Risks
EPLI is about more than providing coverage for improper hiring or training. There's more going on than did the employer follow their own procedures. The exposures surrounding EPLI are changing as the workforce experience changes. Remote work, blended work, and return to office are just a few considerations in the current EPLI sphere. How does the expansion of legalized marijuana impact EPLI? What about the use of AI tools in hiring? Join us as Casey Roberts answers these questions and more.
Mitigating Risk in the Subcontractual Relationship Through Insurance
This class teaches people in risk management roles in construction how to construct insurance requirements in a typical contract and why, to identify risks and exposures and how to use insurance to mitigate them. Join us as Michael DeFelice, CRIS brings us his session all about mitigating the risks created by these contracts.
Making Sense of It All: Reading Insurance Policies
Is the loss covered? There's no way of knowing until you read the policy and that policy is as clear as mud. Sometimes it's hard to know exactly what's covered and when. Join us as we walk through a loss scenario and discover how we can read through a policy to discover the answer to the question, "Is it covered?"
CGL Master Class - The 7 Part Series
Our CGL Master Class is a seven-part class that takes participants through the details of liability exposures and the CGL policy. Each class is designed to build on the others, giving you a full understanding of the CGL policy.
This class is designed for those who want to know more about commercial general liability and are willing to take some time to learn about it.
Join us as Patrick Wraight, Academy Director of Education, brings his insurance experience to bear to help you become more confident in understanding and applying the CGL policy.
Commercial Property Master Class - The 8 Part Series
Our Commercial Property Master Class is an eight-part class that takes participants through the details of property underwriting and commercial property policies. Each class is designed to build on the others, giving you a full understanding of the Commercial Property policy.
This class is designed for those who want to know more about commercial property and are willing to take some time to learn about it.
Join us as Patrick Wraight, Academy Director of Education, brings his insurance experience to bear to help you become more confident in understanding and applying the commercial property policy.
Calculating Debris Removal and Replacement Cost
In the best of times, determining replacement cost and necessary debris removal expenses is difficult. 2021 has not been the best of years when it comes to supply chain, labor, and other costs associated with rebuilding.
Join us as Joe Harrington helps us to navigate this topic.
Perspectives on Cannabis
Join us for a special two-part class presented by Casey Roberts. Casey plans to help us to understand the current situation with cannabis, hemp, CBD, and how this impacts our insurance policies.
How Does Insurance Move from Risk Transfer?
We think that insurance is an industry that stretches around the globe. In truth, there are areas around the world that are underserved by the insurance industry, including risks and losses that happen in our own backyards.
Join us as Tim Christ helps us to understand the potential impact of the insurance industry if we can better serve certain parts of the world and design new products accordingly that fill those gaps.
Hemp (not Cannabis) From an Agricultural Perspective
We have questions about hemp. Many of us aren't sure what makes this particular crop a growing concern. We want to know the real difference between hemp and cannabis. We are pretty sure that the 2018 Farm Bill legalized CBD across the country, but we have our doubts, too. And does it really make a difference how much THC is in the product? Join us as Casey Roberts helps us with these questions and more.