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Insurance Training Course Catalog

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What Can You Expect from the Claims Department and What Should They Be Doing?

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Most insurance brokers are rarely involved in the claim process. That said, when it comes to specialty lines insurance, perhaps they should be. There's a lot to consider beyond just selling or placing coverage for a client. Join us as Fred Fisher brings this session about how a broker can add value to their client by understanding the specialty lines' claims process.

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Life of an Auto Liability Claim

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A liability claim is often not cut and dry. What appeared to be a simple claim initially can change directions and become complicated quickly and without warning. Join us as Crystal Uebelher leads us through the life cycle of an auto liability claim, starting with the first notice of loss into the litigation process and through resolution.

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The Future of Claims and Technology

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The claims process can be daunting from a consumer's perspective. For the claims professional that is working in the process to get claims completed, it's just as difficult at times. In this session, we plan to help insurance professionals to see some of the technological advances that hope to streamline and improve the claims process.


Join us as Tim Christ helps us to understand what advancements are here and what are next when it comes to handling claims today and into the future.

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Diving Deep into Claims Investigation

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Claim investigations can be complicated, especially when we consider the possibility of errors and fraud.


Join us as Tim Christ brings his experience as a forensic engineer to bear in this conversation. 




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COVID-19's Lasting Legacy: A Review of Court Decisions and Trends

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It's true that the COVID-19 pandemic created situations that many couldn't see coming. The flurry of business income claims and lawsuits are creating a stir in the legal landscape of our country. Join us as Crystal Uebelher helps us to understand some of the impacts of these suits and helps us look into the future to discover where we go from here.

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Ethical Claims Handling

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Ethics in the insurance industry is a topic of continual concern, mostly because not all people are ethical. On the other hand, there are situations that can force a person to make a decision that could potentially create an ethical conflict within that person. Join us as Crystal Uebelher helps us to navigate ethics and claims handling.

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When Words Collide - The 12 Part Series Bundle

$397.00
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Have you ever wondered why a claim that seemed clearly covered was denied?


Have you ever tried to convince someone that your reading of the policy was correct?


Have you ever tried to help someone to get a claim covered when the adjuster denied coverage?


Join us as Bill Wilson walks us through his bestselling book, When Words Collide. You get to hear from Bill monthly all year and by the end of the year, you'll be a better insurance professional.

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Business Income Claims that Cause Problems

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Spend some time with us as we look at actual claims, that were selected for our learning. Terry will guide us through the stories of several real claims that will help us to better understand and apply Business Income coverage for our customers.

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Commercial Property Claims that Cause Problems

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Whenever there is confusion, miscommunication, or misunderstanding, there is the chance that a claim goes from amicably settled to confrontational and litigated. Join us as Terry Tadlock walks us through a series of commercial property claims that weren't settled quickly or easily. He's going to help us understand how we might avoid a similar situation with our customers.

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Business Auto Claims that Cause Problems

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This course will examine actual claims that have occurred that reveal potential coverage gaps in the Business Auto Policy.

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Items 1 to 10 of 12 total

per page

Set Descending Direction