Insurance Training Course Catalog
The Cost of an Empty Desk: How Claims Staffing Protects the Bottom Line
When insurance companies are run by MBAs rather than CPCUs, sometimes the mission can be sacrificed in search of a profitable bottom line. The problem with chasing the bottom line is that often the quality of the product can be left behind. Staffing cuts, reduction in spending in training, and other cost-cutting measures might help in the short-term, but they don't solve the solvency problem. Join us as Chantal and Fred return with more facts, examples, and results from treating insurance just like any other business.
The ROI of Claims Staffing
Modern business wisdom tells us that personnel is one of the higher overhead categories and therefore, one of the quickest ways to increase margin and profitablity is to shed headcount. But what happens when the headcount goes down, but the work goes up and becomes more complicated? Join us as Chantal Roberts and Fred Fisher discuss the impact of claims staffing on insurer profitability, and the real ROI of keeping the team robust, experienced, and professional.
Ethics Frontier: Navigating AI and Claims in the Age of Complexity
Ethics is a complex topic on a good day. When you add the specter of AI to the conversation, the complexity ramps up markedly. Join us as we bring together a team of experienced claims adjusters who are going to examine the ethical implications of AI in the claims handling process.
The Cyber Claim Minefield - What Happens When Your Agency (or Policyholder) Is Hacked?
When a loss happens, the claims journey can be a difficult one. When the claim is related to a cyber coverage, that difficulty is ramped up. Join us as Tom Wetzel brings this session all about navigating the process of a cyber claim.
How An Adjuster Reads An Insurance Policy
For the first time in Academy of Insurance history, participants will choose a real-world claim scenario, and Chantal Roberts will walk through the ISO Homeowner policy, step-by-step, demonstrating how an adjuster reviews the policy to make a coverage decision. Join us for this special live session. Chantal will open the adjuster tool bag and show us how it works.
Hidden Hazards in Premise Liability Claims
Slip or trip and fall accidents are one of the most common exposures faced by commercial property owners. While these claims appear simple, they may include complicated issues related to risk transfers in commercial contracts. The claims may also require specialized technical experts to weigh in on the safety of a premise condition. Join Crystal Uebelher in this webinar to explore common issues arising in the management of premise liability claims.
Living Large: Mastering Additional Living Expenses in Claims Adjusting
One question that looms large on the minds of the insureds after the house is damaged is where am I going to sleep tonight? The claim adjuster asks a similar question, what expenses are we going to pay for this insured's additional living expenses? Join us as claims expert, Chantal Roberts brings us her class on all things ALE.
Life's Unfair: The Mistakes that Lead to Bad Faith Claims
Insurance is a contract based on everyone doing their level best to act with honesty and integrity. When an insured doesn't act that way, it's usually called fraud. When an insurance company doesn't act that way, and a claim is involved, it's called bad faith. What's better, defending a bad faith case, or never having one to begin with? Join us as Chantal Roberts helps us to understand what could constitute a bad faith case, how to avoid it, and how to best serve the client.
When You Have Reservations
The reservation of rights letter is a tool that insurance companies use when they aren't sure if a loss is covered. It is their way of saying to the insured, "we'll provide you defense for now, but we can still say that this isn't a covered loss." Join us as Chantal Roberts helps us to figure out the best way to write a reservation of rights letter to most clearly communicate the reservations with the insured.
Insurance 101 for Defense Lawyers
Insurance is hard, but when you're a lawyer that is still learning the ins and outs of practicing law and you're set on a case in the insurance world, it's like playing catch up.
Join Fred Fisher as he distills what takes many lawyers years of insurance cases to learn and presents it in a fast one-hour session.